Night Audit

My Place Hotels•Punta Gorda, FL

12d•$18 - $19

About The Position

The Night Auditor is a member of the guest service team at My Place Hotel-Port Charlotte, responsible for supporting guests during the night shift. The role handles reservations, check-ins and check-outs, guest inquiries and concerns, and accurate recording of room, tax, store-purchase, and pet-fee charges. It also includes completing night-audit paperwork, maintaining logs, performing some cleaning and laundry duties, and following safety and security procedures. The position may take on additional responsibilities as needed and be on call for hotel requirements.

Requirements

Friendly, welcoming, customer-focused attitude.
Basic computer skills, including proficiency with Microsoft Office and other basic computer applications.
Excellent written and verbal communication skills.
Ability to multitask and stay organized.
Dependable, professional, and consistent work habits.
Strong attention to detail, particularly when handling financial records and guest information.

Responsibilities

Provide guests with a warm, welcoming experience.
Handle reservations, check-ins, and check-outs.
Accurately record charges for rooms, taxes, My Store purchases, and pet fees according to policy.
Respond to guest questions, concerns, and complaints using knowledge of the hotel, amenities, and local attractions.
Complete the Night Audit Checklist and manage cash logs, call logs, and other required paperwork.
Maintain the Front Desk Log and review previous shift logs at the start of each shift.
Perform cleaning duties, including laundry, vacuuming, and dusting.
Keep the front desk, lobby, and housekeeping areas tidy and well-stocked.
Follow safety and security protocols, inspect the property, ensure exterior doors are secure, and report potential hazards.
Take on additional responsibilities as needed and be on call for hotel requirements.