Inside Sales Jobs

About The Position

Requirements

• Fire protection or life safety industry experience required.
• Strong written and verbal communication skills with the ability to present technical information clearly.
• Exceptional organizational and time-management abilities.
• Proficient in Microsoft Office Suite and CRM systems (Salesforce preferred).
• Demonstrated ability to close sales and meet monthly quotas.
• High School Diploma or GED required.

Nice To Haves

• Previous experience in inside sales, estimating, or customer service preferred.
• Bachelor’s degree preferred.

Responsibilities

• Review and evaluate deficiency reports submitted by field technicians within the assigned territory.
• Prepare and process accurate and detailed quotes for materials, labor, and services in accordance with FEI pricing and policies.
• Obtain vendor and distributor pricing for parts, materials, and subcontracted services as needed.
• Communicate directly with customers via phone and email to present quotes, answer questions, and close sales.
• Ensure all quotes are followed up within 24–48 hours of delivery to maximize conversion opportunities.
• Collaborate with operations, service, and dispatch teams to ensure accurate scheduling and timely project completion.
• Close approved deficiency opportunities, generate work orders, and monitor status to completion.
• Track and achieve individual and team sales quotas on a monthly basis.
• Maintain accurate records within the company’s CRM system (Salesforce preferred) and ensure all customer data is up to date.
• Participate in weekly sales meetings and contribute to process improvement discussions.

Benefits

• Competitive base salary plus commission structure.
• Medical, dental, and vision insurance.
• Company-paid life and disability insurance.
• 401(k) plan with company match.
• Paid vacation, holidays, and sick time.
• Employee Assistance Program (EAP).
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• Career growth opportunities and ongoing professional development.