Inside Sales & Service Representative

Hajoca•Greenville, OH

About The Position

The Inside Sales & Service Representative provides customer service and sales support through telephone transactions and in-person order pickup at the Profit Center. The role works with the Profit Center Manager to establish revenue and margin targets, meets or exceeds sales targets, and builds relationships with new and existing customers. It also supports Counter and Outside Sales and other Profit Center activities. The representative processes sales orders and bids, identifies sales and value-added service opportunities, resolves customer concerns, and communicates potential customer credit risks to management.

Requirements

At least 1 year of experience in customer service or inside sales.
Effectively use Microsoft Office software, including Outlook, Word, and Excel, for email communication, maintaining weekly sales plans, call reports, and customer contact files, and analyzing customer data.
Demonstrate strong customer service, telephone and verbal communication, and listening skills.
Use product knowledge to answer customer questions and identify upselling and cross-selling opportunities.
Build relationships and trust with customers and vendors through open, interactive communication.
Ask questions to understand customer needs, overcome objections with profitable recommendations, explain value-added services, and close sales.
Build positive working relationships and promote teamwork with coworkers.
Learn and operate computer systems used to process orders.
Learn to operate warehouse material-handling equipment.
Read, write, speak, and understand English.
Perform arithmetic using whole numbers, common fractions, and decimals.

Nice To Haves

Contractor sales experience.
Knowledge of products sold in the Profit Center.

Responsibilities

Meet or exceed sales targets established by the Manager.
Work with the Profit Center Manager to establish revenue and margin targets.
Accurately process sales orders and bids generated through telephone sales transactions.
Assist customers who pick up orders at the Profit Center.
Grow sales with existing customers and serve as a trusted advisor.
Generate sales leads that develop into new customers.
Identify opportunities for value-added services and explain the company’s solutions.
Investigate and resolve customer problems, pricing deductions, and material returns in a timely manner and according to company policies and procedures; follow up to confirm resolution and customer satisfaction.
Support Counter and Outside Sales activities and other Profit Center activities as part of the team.
Communicate customer business changes that might create credit risk to the Profit Center Manager and Credit Manager.
Complete required safety and compliance training programs.
Perform other reasonably related duties as assigned by the immediate supervisor and other management.