Inside Sales & Service Representative

Hajoca•Denver, CO

About The Position

The Inside Sales & Service Representative supports sales and customer service at the Profit Center. The role meets sales targets, processes telephone-generated sales orders and bids, assists customers picking up orders, and develops new and existing customer relationships. It also supports Counter and Outside Sales and other Profit Center activities, resolves customer issues, communicates potential credit risks, and completes assigned safety and compliance training.

Requirements

At least 1 year of experience in customer service or inside sales.
Effectively use Microsoft Office software, including Outlook, Word, and Excel, for communication, sales plans, call reports, customer contact files, and customer data analysis.
Demonstrate strong customer service, telephone and verbal communication, and listening skills.
Demonstrate product knowledge to answer customer questions and identify upselling or cross-selling opportunities.
Build relationships and trust with customers and vendors through open, interactive communication.
Ask questions to understand customer needs, overcome objections with profitable solutions, explain value-added services, and close sales.
Build positive working relationships and encourage teamwork with coworkers.
Learn and operate computer systems used to process orders.
Learn to operate warehouse material-handling equipment.
Read, write, speak, and understand English.
Perform arithmetic using whole numbers, common fractions, and decimals.

Nice To Haves

Contractor sales experience.
Knowledge of products sold in the Profit Center.

Responsibilities

Meet or exceed sales targets established by the Manager.
Work with the Profit Center Manager to establish revenue and margin targets.
Accurately process sales orders and bids generated through telephone sales transactions.
Assist customers who pick up their orders at the Profit Center.
Grow sales with existing customers and serve as a trusted advisor.
Generate sales leads that develop into new customers.
Identify opportunities for value-added services and explain the company’s solutions.
Investigate and resolve customer problems, pricing deductions, and material returns in accordance with company policy and procedure; follow up to ensure resolution and customer satisfaction.
Support Counter and Outside Sales activities and other Profit Center activities as part of the Profit Center team.
Communicate changes in customers’ businesses that could create credit risk to the Profit Center Manager and Credit Manager.
Complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by the immediate supervisor or management.