Inside Sales & Service Representative

Hajoca Corporation•Greenville, OH

3d•Onsite

About The Position

Treaty Supply, a Hajoca Corporation trade name, is seeking an Inside Sales & Service Representative at its Greenville, Ohio location. The role focuses on meeting sales targets, processing telephone sales transactions, supporting customers at the Profit Center, growing existing accounts, and developing new customer relationships. The representative also helps resolve customer issues, supports other Profit Center activities, and communicates potential customer credit risks to management. The position requires strong customer service and communication skills, the ability to recommend suitable products and value-added services, and confidence in asking for and closing sales. The representative will use Microsoft Office and company computer systems, and may learn to operate warehouse material-handling equipment. Hajoca describes its culture as decentralized and team-oriented, with a Profit-Sharing Program that gives team members the opportunity to receive an annual share of profits.

Requirements

At least 1 year of experience in customer service or inside sales.
Effectively use Microsoft Office software, including Outlook, Word, and Excel, for communications, sales plans, call reports, customer contact files, and customer data analysis.
Demonstrate outstanding customer service, telephone and verbal communication, and listening skills.
Build relationships and trust with customers and vendors through open, interactive communication.
Ask questions to understand customer needs, overcome objections with profitable solutions, explain value-added services, and close sales.
Build positive working relationships and inspire teamwork with co-workers.
Learn and operate computer systems used to process orders.
Read, write, speak, and understand English.
Perform arithmetic using whole numbers, common fractions, and decimals.

Nice To Haves

Contractor sales experience preferred.
Knowledge of products sold in the Profit Center preferred.
Demonstrate product knowledge to answer customer questions and identify upselling or cross-selling opportunities.
Ability to learn to operate warehouse material-handling equipment.

Responsibilities

Meet or exceed sales targets established by the Manager.
Work with the Profit Center Manager to establish revenue and margin targets.
Accurately process Sales Orders and Bids generated through telephone sales transactions.
Assist customers who pick up orders at the Profit Center.
Grow sales with existing customers and serve as a trusted advisor.
Generate sales leads that develop into new customers.
Identify opportunities for value-added services and explain the company’s solutions.
Investigate and resolve customer problems, address pricing deductions and material returns promptly and according to company policy, and follow up to ensure resolution and customer satisfaction.
Support Counter and Outside Sales activities and other Profit Center activities as part of the team.
Communicate customer business changes that may pose credit risks to the Profit Center Manager and Credit Manager.
Complete required safety and compliance training programs.
Perform other reasonably related duties as assigned by the immediate supervisor or other management.

Benefits

Competitive starting wage.
Profit-Sharing Program with the opportunity to earn an annual direct share of profits.
Medical, dental, vision, and prescription coverage for eligible full-time team members.
Accident, Hospital Indemnity, and critical care coverage.
Life insurance and Long Term Disability.
Pre-tax accounts for healthcare, dependent care, and commuter benefits.
Paid vacation, holidays, and sick time; sick time is also offered to part-time team members as required by state law.
Paid pregnancy and parental leave.
Paid day of community service.
401(k).
Retirement cash account with company contributions.
Targeted training programs focused on personal and professional growth.
Company wellness program.
Employee discounts.
College tuition benefits.