Inside Sales & Service Representative

Hajoca•Las Vegas, NV

About The Position

The Inside Sales & Service Representative meets or exceeds sales targets and works with the Profit Center Manager to establish revenue and margin targets. The role processes sales orders and bids generated through telephone transactions, assists customers picking up orders at the Profit Center, and supports Counter and Outside Sales activities and other Profit Center operations. The representative grows sales with existing customers, generates leads for new customers, identifies opportunities for value-added services, and recommends solutions. They also investigate and resolve customer problems, pricing deductions, and material returns in accordance with company policy, then follow up to ensure resolution and customer satisfaction. The role communicates potential customer credit risks to the Profit Center Manager and Credit Manager, completes assigned safety and compliance training, and performs other reasonably related duties as assigned.

Requirements

At least 1 year of experience in customer service or inside sales.
Effectively use Microsoft Office software, including Outlook, Word, and Excel, to communicate by email, maintain weekly sales plans, call reports, and customer contact files, and analyze customer data.
Demonstrate outstanding customer service, telephone and verbal communication, and listening skills.
Demonstrate product knowledge to answer customer questions and identify upselling or cross-selling opportunities.
Build influential relationships and trust with customers and vendors through open, interactive communication.
Ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain value-added services, ask for orders, and close sales.
Build positive working relationships and inspire teamwork with coworkers.
Learn and operate computer-related systems used to process orders.
Learn to operate warehouse material-handling equipment.
Read, write, speak, and understand English.
Add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.

Nice To Haves

Contractor sales experience is preferred.
Knowledge of products sold in the Profit Center is preferred.

Responsibilities

Meet or exceed sales targets established by the Manager.
Work with the Profit Center Manager to establish revenue and margin targets.
Accurately process sales orders and bids generated through telephone sales transactions.
Assist customers who pick up their orders at the Profit Center.
Grow sales with existing customers and become their trusted advisor.
Generate sales leads that develop into new customers.
Identify opportunities for value-added services and articulate the company’s solutions.
Investigate and resolve customer problems, pricing deductions, and material returns in a timely manner and in accordance with company policy and procedure.
Follow up on customer issues to ensure resolution and satisfaction.
Support Counter and Outside Sales activities and other Profit Center activities as part of the Profit Center team.
Communicate customer business changes that might cause credit risk to the Profit Center Manager and Credit Manager.
Complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by the immediate supervisor and other management.