Inside Sales & Service Representative

Hajoca Corporation•Las Vegas, NV

8d•$40,000 - $60,000•Onsite

About The Position

Keenan Supply, a Hajoca Corporation trade name, is hiring an Inside Sales & Service Representative at its Las Vegas, Nevada location. The role focuses on achieving sales targets, processing telephone sales transactions, assisting customers at the Profit Center, growing existing accounts, generating new leads, and providing excellent customer service. The representative also supports Counter and Outside Sales and other Profit Center activities, helps resolve customer issues, and communicates potential credit risks to management. The position pays $40,000–$60,000 per year. Hajoca describes a decentralized business environment in which local Profit Centers operate as individual businesses, with an emphasis on service, integrity, reliability, teamwork, and customer relationships.

Requirements

At least 1 year of experience in customer service or inside sales.
Effectively use Microsoft Office software, including Outlook, Word, and Excel, for communication, sales plans, call reports, customer contact files, and customer data analysis.
Demonstrate customer service, telephone and verbal communication, and listening skills.
Build relationships and trust with customers and vendors through open and interactive communication.
Ask questions to understand customer needs, overcome objections with profitable recommendations, explain value-added services, and close sales.
Build positive working relationships and contribute to teamwork.
Learn and operate computer systems used to process orders.
Learn to operate warehouse material-handling equipment.
Read, write, speak, and understand English.
Perform arithmetic using whole numbers, common fractions, and decimals.
Complete required pre-employment drug screening and a criminal background investigation, subject to applicable laws.

Nice To Haves

Contractor sales experience.
Knowledge of products sold in the Profit Center.
Demonstrate product knowledge to answer customer questions and identify upselling or cross-selling opportunities.

Responsibilities

Meet or exceed sales targets established by the Manager.
Work with the Profit Center Manager to establish revenue and margin targets.
Accurately process Sales Orders and Bids generated through telephone sales transactions.
Assist customers picking up orders at the Profit Center.
Grow sales with existing customers and become a trusted advisor to them.
Generate sales leads that develop into new customers.
Identify opportunities for value-added services and explain the company’s solutions.
Investigate and resolve customer problems, address pricing deductions and material returns promptly in accordance with company policy, and follow up to ensure resolution and customer satisfaction.
Support Counter and Outside Sales activities and other Profit Center activities as part of the team.
Communicate changes in a customer’s business that might cause credit risk to the Profit Center Manager and Credit Manager.
Complete assigned safety and compliance training programs.
Perform other reasonably related duties as assigned by the immediate supervisor or other management.

Benefits

Profit-Sharing Program offering team members an opportunity to receive a direct share of annual profits.
Medical, dental, vision, and prescription coverage for full-time team members working 30 or more hours per week.
Accident, Hospital Indemnity, and critical care coverage for full-time team members working 30 or more hours per week.
Life insurance and Long Term Disability coverage for full-time team members working 30 or more hours per week.
Pre-tax accounts for healthcare, dependent care, and commuter benefits for full-time team members working 30 or more hours per week.
Paid vacation, holidays, and sick time for full-time team members working 30 or more hours per week; sick time is also offered to part-time team members as required by state law.
Paid pregnancy and parental leave for full-time team members working 30 or more hours per week.
Paid day of community service for full-time team members working 30 or more hours per week.
401(k) for full-time and part-time team members.
Retirement cash account with company contributions for full-time and part-time team members.
Targeted training programs focused on personal and professional growth for full-time and part-time team members.
Company wellness program for full-time and part-time team members.
Employee discounts for full-time and part-time team members.
College tuition benefits for full-time and part-time team members.