Inside Sales Specialist

Winsupply•Moraine, OH

19d

About The Position

Winsupply Sourcing Services (WSS) operates approximately 3.5 million square feet of wholesale warehouse space and provides inventory and vendor management solutions. The Inside Sales Specialist drives growth and retention across assigned opportunistic and/or non-core Vendor Managed Inventory (VMI) partner local companies, with the primary objective of expanding their use of Sourcing and transitioning them into core partners. The role provides proactive inside sales support, inventory execution, and transactional guidance to grow Sourcing adoption and profitability across the Winsupply network. The specialist manages relationships with local-company decision-makers, serves as a primary contact for Sourcing inquiries, identifies account expansion opportunities, and provides product and ordering guidance across HVAC, Plumbing, Electrical, and PVF lines. The role also processes purchase orders, inventory requests, stock rebalances, returns, and credits; monitors inventory indicators; and uses purchasing software and CRM tools to track account activity and progress. Collaboration with warehouse operations, outside sales, finance, procurement, and vendors supports a smoother local-company experience. Occasional overnight travel of up to 10% may be required. The posting’s Physical Demands section describes video production duties, including handling production equipment and operating camera and lighting gear. Those details appear inconsistent with the Inside Sales Specialist role and are included as written in the job description.

Requirements

Bachelor’s degree in Business Administration, Supply Chain Management, Industrial Distribution, or a related field; relevant experience may be considered in lieu of a degree.
At least 3 years of progressive B2B inside sales, account management, or wholesale distribution experience.
Functional understanding of at least one core product category, such as HVAC, Plumbing, Electrical, or PVF.
Experience processing purchase orders, handling stock rebalances and returns, resolving credit or pricing discrepancies, and monitoring basic inventory indicators such as min/max levels and fill rates.
Experience and proficiency with CRM platforms (such as Jira), ERP systems, Microsoft Office, and Google Suites.
Exceptional written and verbal communication skills.
Ability to balance high-volume daily inquiries in a fast-paced environment.
Ability to rapidly learn industry product knowledge.
Analytical and problem-solving mindset.

Nice To Haves

Multi-category product guidance capabilities across HVAC, Plumbing, Electrical, and PVF lines.
Hands-on experience supporting Vendor Managed Inventory (VMI) programs and familiarity with purchasing tools such as WISE and Trucommerce/Datalliance.
Demonstrated success converting non-core or opportunistic accounts into core partners by increasing program utilization and identifying expansion opportunities.

Responsibilities

Manage relationships with decision-makers across assigned opportunistic and/or non-core VMI partner local companies.
Execute targeted outreach and account strategies to increase Sourcing adoption and improve integrated operations, guiding local companies toward becoming core accounts.
Serve as a primary point of contact by phone and email for Sourcing inquiries, including product availability, pricing, substitutions, and order tracking.
Resolve inquiries where possible and coordinate with other Sourcing teams when needed.
Partner with Warehouse Operations, Outside Sales, Finance and Procurement, and vendor networks to improve the local-company experience.
Identify account expansion opportunities to increase Sourcing volume and market share.
Provide product guidance across HVAC, Plumbing, Electrical, and PVF lines to support ordering and product selection.
Consult with local companies on Sourcing utilization and help them navigate operational changes.
Accurately track account milestones, customer interactions, and conversion progress in CRM (Jira).
Process WSS purchase orders, inventory requests, stock rebalances, and returns for Sourcing materials across assigned VMI accounts.
Monitor inventory indicators, including min/max fill rates, stockouts, and order frequency, to identify opportunities for increased stock integration.
Use and maintain WSS purchasing software tools, including WISE and Trucommerce/Datalliance, for item setup, alert resolution, and routine reorders.
Handle credits for defective items, concealed damages, shipping discrepancies, price discrepancies, and other issues involving Sourcing-sold inventory.
Facilitate rebalances and returns for Sourcing material.
Monitor purchasing and operational trends to identify conversion barriers and track progress toward core-account benchmarks.
Participate in periodic account reviews to demonstrate Sourcing program value to local-company leadership.
Share insights with departmental leadership to help refine network onboarding and conversion strategies.
Perform other duties as assigned, including occasional overnight travel of up to 10% as needed.