Inside Sales Rep (40440)

Emser Tile•Dallas, TX

19d•Onsite

About The Position

The Inside Sales Rep drives contractor business in the branch and serves as a primary customer-facing contact for Emser. The role provides responsive, knowledgeable service to walk-in customers and trade accounts, including customers whose accounts are managed by other sales personnel. It requires extensive product knowledge and the ability to explain Emser’s brand identity, competitive differentiation, and product philosophy. The representative supports counter sales, manages and prioritizes account-selling activities, develops plans for longer-term sales cycles, and works with branch management to set goals and balance account-management activities. The role also supports sample and display needs and builds branch sales by explaining products and identifying customer needs. Work takes place in branch offices, partially enclosed warehouse areas, and the showroom. The schedule is day shift, Tuesday through Saturday.

Requirements

At least 3 years of sales and customer-facing experience.
Strong communication and writing skills.
Maintain a professional appearance.
Ability to build relationships with contractors in the branch.
Ability to understand and interpret sales metrics and reports.
Inventory management experience and basic math skills, including cycle counts, pricing and margin, and square-foot quantity calculations.
Comfort working in a fast-paced, high-stress environment.
Ability to stand, use hands, reach, walk, stoop, kneel, crouch, crawl, sit, climb, and balance.
Ability to lift and/or move up to 50 pounds.
Close and peripheral vision and ability to adjust focus; ability to speak and hear; ability to detect product color and shading variations visually.
Ability to make occasional short- and long-distance drives for work-related purposes.

Nice To Haves

JD Edwards experience (preferred, but not required).

Responsibilities

Drive contractor business in the branch.
Maintain branch customer-service standards, including greeting customers, answering phones promptly, and providing a friendly, service-oriented environment.
Provide accurate, expert information and respond to concerns from all branch customers, including customers associated with other sales personnel’s accounts.
Serve as a customer-facing first point of contact between clients and Emser.
Maintain extensive product knowledge and explain Emser’s brand identity, competitive differentiation, and product philosophy.
Assist customers at the counter alongside the Customer Support Representative.
Organize account-selling activities by prioritizing accounts according to imminent sales potential.
Develop and implement plans for longer-term sales cycles.
Partner with management in weekly sales meetings to identify goals and balance account-management activities effectively.
Participate in sample design and creation when needed.
Provide samples to trade accounts, referrals, and walk-in customers; coordinate with branch management on occasional sample setup for small trade-account requests in accordance with company merchandising and marketing standards.
Build branch sales by explaining product knowledge and identifying customers’ needs.
Maintain product displays and make sales and service calls in the branch showroom.
Set up samples and displays routinely and operate sample-making equipment.
Occasionally drive to meetings, training, and client appointments in a personally owned vehicle and potentially a company or rented delivery vehicle, at management’s direction.