Parts Inside Sales

HTS Engineering Ltd.•San Antonio, TX

23h•$45,000 - $55,000•Onsite

About The Position

The Parts Sales Representative provides outstanding customer service from HTS Engineering Ltd.’s San Antonio, Texas office. The role supports the Parts Department across multiple product lines and works with the Outside Salesman. It involves identifying replacement and warranty parts, assisting customers with parts and equipment needs, preparing quotes and processing orders, coordinating fulfillment and freight, maintaining inventory, and administering warranties and freight claims.

Requirements

Experience in the heating, ventilation, and air conditioning, construction, or parts industry.
Excellent initiative and interpersonal communication skills.
Strong PC skills, including Microsoft Windows 7 Professional and Outlook.
Ability to operate warehouse machinery.
Ability to frequently lift up to 50 pounds.

Responsibilities

Work with the Parts Department Outside Salesman to support multiple product lines represented by HTS Central Texas.
Use mechanical comprehension of HVAC systems to identify solutions for customers’ replacement parts and equipment needs.
Establish and maintain good customer relationships by meeting customer expectations.
Assist customers in identifying parts, provide quotes, and process orders to support customer satisfaction.
Fulfill sales orders, including placing orders with manufacturers, tracking shipments, and invoicing processed orders.
Maintain accurate warehouse and Parts Department showroom inventory.
Stock the warehouse and Parts Department showroom with parts and supplies.
Inform customers of updates and bulletins supplied by manufacturers.
Coordinate shipping and receiving of freight for Parts Department supplies and equipment.
Administer parts warranties for all manufacturers.
Process freight claims for damaged goods.