Inside Parts Sales

Kenworth Louisiana • Carencro, LA

2d

About The Position

The Inside Parts Sales role supports retail and shop customers by helping them select the correct parts and providing professional, efficient service. The position requires careful attention to detail, urgency, resourcefulness, strong communication, and quick problem-solving. The role is based in a parts department with regular exposure to warehouse and shop conditions and involves physical tasks and frequent travel for meetings at various locations.

Requirements

• Excellent communication skills.
• Bachelor's degree from a four-year college or university, one to two years of related experience and/or training, or an equivalent combination of education and experience.
• Ability to stand, walk, stoop, kneel, bend, and reach for extended periods.
• Ability to lift up to 50 pounds for extended periods.
• Ability to navigate the workspace and handle physical tasks safely.
• Adherence to safety protocols and awareness of surroundings.

Nice To Haves

• A CDL license is advantageous but not mandatory.

Responsibilities

• Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
• Inform customers about companion part requirements and specials, and expose them to the full product line.
• Answer phone calls and provide price quotes and other information.
• Provide a high level of service to internal and external customers.
• Pull and fill orders from stock.
• Notify the parts manager of out-of-stock parts or shop materials requiring immediate attention.
• Locate out-of-stock parts from outside sources and submit emergency orders when necessary.
• Follow up on back-ordered parts.
• Verify will-call and back-order files weekly and return items to vendors or stock items not picked up or required.
• Replenish assigned inventory daily.
• Assist outside sales representatives with their orders.
• Ensure charge sales are signed by customers and customers receive their invoice copy.
• Issue credits for returned parts after verifying the original invoice or invoice number.
• Set up orders for daily shipment, delivery, or pick-up.
• Solicit assigned accounts by phone.
• Keep front and rear counter areas clean and uncluttered.
• Participate in company-required training and stay current on new products and product updates.
• Participate with the manager in maintaining a lost sales tracking program.
• Maintain a professional appearance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time