Inside Parts Sales

Kenworth Louisiana•Carencro, LA

About The Position

An inside parts salesperson at the dealership provides friendly, professional, and efficient service to retail and shop customers. The role requires excellent communication, attention to detail, urgency, resourcefulness, and quick problem-solving to identify and source the correct parts and meet customer needs. The salesperson also supports internal customers, outside sales representatives, and the parts manager while maintaining assigned inventory and counter areas. The position involves consistent exposure to a warehouse and shop environment, which may not always be climate controlled. Employees may encounter moving parts, electrical currents, grease, chemicals, dust, dirt, and weather elements. The role requires frequent travel for meetings at various locations. Depending on the role, operating a heavy-duty truck within property restrictions may be required. A CDL is advantageous for roles within Dealership and Leasing Operations but is not mandatory; DOT regulations apply when a CDL is used.

Requirements

Bachelor's degree from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Excellent communication skills.
Ability to stand, walk, stoop, kneel, bend, and reach for extended periods.
Ability to lift up to 50 pounds for extended periods.
Ability to navigate the workspace and handle physical tasks safely.
Adherence to safety protocols and awareness of surroundings.

Nice To Haves

A CDL license is advantageous for roles within Dealership and Leasing Operations, but is not mandatory.

Responsibilities

Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
Inform customers about companion part requirements and specials, and expose customers to the full product line.
Answer phone calls and provide price quotes and other information.
Provide a high level of service to internal and external customers.
Pull and fill orders from stock.
Notify the parts manager about out-of-stock parts or shop materials needing immediate attention.
Locate out-of-stock parts from outside sources and submit emergency orders when necessary.
Follow up on back-ordered parts.
Verify will-call and back-order files weekly and return items to vendors or stock items not picked up or required.
Replenish assigned inventory daily.
Assist outside sales representatives with their orders.
Ensure charge sales are signed by customers and customers receive copies of invoices.
Issue credit for returned parts after verifying the original invoice or invoice number.
Set up orders for daily shipment, delivery, or pick-up.
Solicit assigned accounts by phone.
Keep front and rear counter areas clean and uncluttered.
Participate in company-required training and stay current on new products and product updates.
Participate with the manager in maintaining a lost sales tracking program.
Maintain a professional appearance.
Perform other duties as assigned.