Inside Sales Representative Onsite College Station

Wav•College Station, TX

2d•Onsite

About The Position

The Inside Sales Representative supports revenue generation by managing assigned accounts, assisting sales representatives, and ensuring customer requests are handled promptly and accurately. The role focuses on account retention and growth, achieving sales goals, providing backup support to outside sales representatives, and contributing to customer satisfaction. The representative uses the WAV CRM system to create quotes, process orders, manage activity, and maintain accurate account information. The role also involves assisting customers in person, collaborating with Customer Solutions, handling service issues, identifying upsell and cross-sell opportunities, maintaining product knowledge, and setting up complex orders in the company’s ERP system. This position does not require supervisory responsibility, but is expected to provide task and program direction and project supervision. It is performed in an indoor, climate-controlled environment, with office noise ranging from quiet to moderate and warehouse noise ranging from moderate to occasionally loud. The job has limited travel requirements.

Requirements

Bachelor’s degree preferred, or equivalent experience.
Minimum of 3–5 years of direct industry and sales experience with a technical product line.
Ability to respond effectively to sensitive inquiries or complaints.
Excellent written and verbal communication skills.
Ability to read, comprehend, and write simple instructions, correspondence, and memos.
Ability to present information effectively in one-on-one and small-group settings.
Ability to apply fractions, percentages, ratios, and proportions to practical situations.
Ability to adapt to challenging situations and balance, execute, and prioritize routine and analytical tasks.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Willingness and ability to solve problems and participate in team problem-solving and negotiations.
Strong knowledge of Microsoft Office products and experience using a CRM system.
Excellent salesmanship, communication, and interpersonal skills.
Strong networking, organizational, analytical, and problem-solving skills; detail-focused.
Self-starter who is independent and proactive.
Ability to work in a fast-paced and team-oriented environment with a positive attitude.
Frequently able to stand, sit, and walk; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear.
Close vision and ability to adjust focus.

Nice To Haves

NetSuite experience.

Responsibilities

Respond promptly and courteously to customers.
Manage assigned accounts with a focus on retention and growth.
Achieve sales goals established by WAV.
Provide backup support for sales representatives when they are traveling or out of the office.
Assist sales representatives with quotes, proposals, and follow-up.
Greet and assist customers in person, provide product and service information, and process orders.
Collaborate with Customer Solutions to ensure customer needs are met.
Maintain accurate account information and activity in the CRM system.
Identify opportunities to upsell and cross-sell products and services.
Maintain knowledge of product lines distributed by WAV and attend in-house and supplier training.
Maintain a proficient understanding of internal systems and processes.
Contact manufacturers directly for DDO/PE price updates.
Handle customer service issues and find solutions to customer problems.
Set up complex orders in the company’s ERP system.
Perform other duties as assigned.