Inside Sales Specialist

ITW•Watertown, MA

About The Position

The Inside Sales Specialist generates sales of products and services to achieve volume and growth objectives, both independently and in cooperation with the outside sales team. The role directly handles sales opportunities with existing customers and prospects and may manage large or strategic customer accounts. It analyzes specifications, prepares quote packages for strategic opportunities, and manages proposal preparation and submission by required due dates. The specialist works cross-functionally with engineering, outside sales, customer service, legal services, accounts receivable, production, shipping, and other sales support resources to manage customer relationships, pursue opportunities, and close business. The role supports strategic relationships with internal and external customers, collaborates with outside sales on assigned accounts to achieve team revenue goals, and proactively communicates anticipated delays. Responsibilities also include reviewing technical and commercial terms of customer RFQs; reviewing demand changes and forecasts for alignment with production capabilities; maintaining knowledge of SIP products, services, features, and benefits; calculating costs for materials, purchased equipment, subcontracted work, and labor; developing and managing contract pricing for strategic customers to align margins; expediting products as needed to meet customer expectations; and proactively selling slow-moving or obsolete inventory.

Requirements

At least 4 years of experience in a related role; manufacturing industry experience is highly preferred.
Teamwork, adaptability, and problem-solving skills.
Good interpersonal and communication skills with internal and external stakeholders.
Energy, initiative, enthusiasm, cooperation, sound judgment, and discretion.
Ability to manage difficult or emotional situations while promptly addressing customer needs.
Ability to interpret technical information about engineered products or processes in relation to customer application requirements.
Ability to organize and prioritize multiple tasks while working independently to meet deadlines.
Accuracy and attention to detail.
Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
Analytical ability.
Strong customer focus, communication, decision-making, and influencing skills.
Strong project management and organizational skills.

Nice To Haves

Bachelor’s degree in a related field preferred.
Experience in the manufacturing industry.

Responsibilities

Generate product and service sales to achieve volume and growth objectives independently and with the outside sales team.
Manage sales opportunities with existing customers and prospects, and potentially directly manage large or strategic accounts.
Analyze specifications and prepare quote packages for strategic business opportunities.
Coordinate cross-functionally to manage customer relationships, pursue opportunities, and close business.
Develop and support strategic relationships with internal and external customers.
Collaborate with outside sales on assigned accounts to achieve team revenue goals.
Work with production and shipping teams to communicate anticipated delays proactively.
Prepare and submit proposals by required due dates.
Review technical and commercial terms of customer requests for quotes.
Review customer demand changes and forecasts to ensure alignment with production capabilities.
Maintain understanding of SIP products and services and their features and benefits for customer needs.
Calculate costs for materials, purchased equipment, subcontracted work, labor, and related items.
Develop and manage contract pricing for strategic customers to achieve margin alignment.
Expedite products as necessary to meet customer expectations.
Proactively sell slow-moving or obsolete inventory.