Sales Professional - Inside Sales

SCI Shared Resources•Clinton Township, MI

19d

About The Position

The Sales Professional serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service and serves as a primary contact for families while helping generate revenue for the cemetery. Responsibilities include prospecting and generating leads, building relationships with families and community members, presenting arrangement options, and collaborating with funeral home and cemetery staff to provide seamless service.

Requirements

High school diploma or equivalent.
1–2 years of college or an equivalent combination of education and experience.
Current state/province-issued driver’s license with an acceptable driving record.
Ability to pass the Company’s internal presentation certification within 30 days of hire.
Ability to work a number of evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state/province law.
Flexible hours, with the ability at times to work up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience.

Responsibilities

Prospect for leads for a minimum of 1–2 hours each day.
Obtain referrals from families served by the location and build community and civic relationships.
Present information to families served and referred families, and track activity levels to ensure productivity.
Respond to client inquiries promptly and professionally; listen to families, understand their needs, and offer appropriate solutions.
Stay in touch with families to ensure satisfaction, prepare for appointments, and handle procedures with professionalism and attention to detail.
Follow through on customer problems and requests and build trust-based relationships to earn referrals.
Educate families about pre-planning and its benefits to help protect family members, relatives, and friends.
Maintain continuity of support from at-need services through aftercare and future family protection needs.
Collaborate with funeral directors, location managers, and other funeral home or cemetery staff to provide high-quality, seamless service.
Review prior services and family contacts to prepare for current needs or sales, and share family concerns with the SCI team.