Inside Sales Jobs

About The Position

Requirements

• Four-year degree in business, sales, marketing, or a related field, or a two-year degree in a related field.
• 1–3+ years of customer-facing sales experience.
• Ability to sit for long periods while using a laptop or PC.
• Demonstrated understanding of sales and relationship-building.
• Skilled written and verbal communication.
• Excellent interpersonal relationship-building and problem-solving skills.
• Demonstrated experience maintaining customer loyalty.
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
• Previous exposure to customer relationship management (CRM) systems and automated email systems.
• Ability to travel occasionally within the region to dealer branches and customer worksites.

Nice To Haves

• Previous experience with or interest in technical or mechanical equipment products.

Responsibilities

• Manage an assigned customer base and/or territory to promote products and services and build and maintain long-term customer relationships.
• Identify revenue growth opportunities within existing accounts and meet assigned revenue goals and performance expectations.
• Maintain accurate, updated customer information in CRM systems.
• Sell or quote assigned new and used equipment lines and maintain customer interest in dealer parts, products, and services between equipment purchases.
• Use phone-based sales techniques and other communication technologies to engage customers and drive sales activities.
• Facilitate financing solutions and match equipment, attachments, and service agreements to customer needs.
• Develop an understanding of purchasing practices across relevant purchasing platforms.
• Engage with institutions and service organizations to promote and sell products, as appropriate.
• Identify and qualify leads for Equipment Sales, Product Support Sales, Rental Sales, and Digital Onboarding teams, as appropriate.
• Develop expertise in product knowledge, service offerings, machine performance, PSEs, attachments, and financing.
• Collaborate with internal teams to coordinate follow-up and opportunity management.
• Provide a seamless, personalized in-store experience and increase transaction speed and ease for walk-in customers.
• Support the company’s retail strategy through customer engagement and cross-department collaboration.
• Use and develop HY Telematics to improve customer experience and service efficiencies (LIFT only).
• Create tailored online customer presentations using TEAMS or other virtual communication platforms, as appropriate.
• Work with the Bus Business Sales Manager to complete and submit responses to statewide term contract requests and commercial and paratransit bids.
• Ensure bid specification requirements align with bid requirements and act as the subject matter expert on contract specifications and OEM feature options.
• Assist with ordering units, managing inventory levels, and qualifying leads for Territory Account Managers.
• Travel within the region occasionally to visit dealer branches and customer worksites.