Customer Service Inside Sales Rep

Genuine Parts Company•Manassas, VA

13d

About The Position

Under close supervision, the Customer Service Representative accurately fulfills customer orders and manages incoming customer calls. The role responds to basic questions about products, provides quotes, processes orders through multiple channels, and helps build customer relationships and improve processes. It also supports inventory sourcing, shipping decisions, backorder expediting, and customer satisfaction in partnership with Account Representatives. Duties may include preparing inventory for shipment and handling customer returns.

Requirements

Typically requires a high school diploma or GED and zero to three years of related experience, or an equivalent combination.
Reliability, organization, and attention to detail.
Strong written, verbal, and listening communication skills.
Ability to multitask and manage time.
Moderate computer skills, including information processing, email communication, business systems, and internet product searches.

Nice To Haves

Product knowledge is preferred.
An excellent driving record is preferred.

Responsibilities

Respond to basic customer inquiries about products, provide quotes, and enter orders.
Place customer orders by telephone, fax, email, electronic methods, and walk-in counter sales.
Negotiate sale and purchase prices within established parameters to influence gross profit.
Adjust pricing for non-contract customers in response to competition while maximizing profit.
Build customer relationships to encourage repeat business and identify process improvements.
Order items to maintain appropriate inventory levels for customers.
Source products from branch, distribution center, or supplier inventory.
Determine cost-effective shipping methods for customer orders.
Partner with Account Representatives to ensure customer satisfaction.
Expedite backorders.
May pull inventory and prepare orders for shipment to customers.
May handle customer returns.
Perform other duties as assigned.