Customer Service/Inside Sales
About The Position
The Customer Service/Inside Sales Representative is a fully in-office position at Midland Garage Door’s West Fargo office. The representative is a primary point of contact for customers and assists with quotes, orders, deliveries and pickups, troubleshooting, and other customer concerns. The role involves communicating through multiple channels, coordinating with other departments and locations, and contributing to a positive customer experience. The successful candidate is professional, detail-oriented, organized, customer-focused, and able to manage multiple tasks while building relationships and working collaboratively. The role upholds Midland’s values of Service, Quality, and Integrity. The position is scheduled Monday through Friday, 8 a.m. to 5 p.m. The starting wage is $26–$30 per hour, depending on experience. A high school diploma or GED is required. Relevant sales or customer service experience is preferred, particularly in building supplies, construction, or home goods; manufacturing experience is preferred. Candidates must be authorized to work for any U.S. employer. Candidates offered employment must pass a pre-employment drug test and background check.
Requirements
- High school diploma or GED.
- Professional and courteous demeanor, including on the phone.
- Ability to create and maintain relationships.
- Strong attention to detail, organization, and follow-up.
- Excellent time-management skills and ability to multitask.
- Ability to read and interpret invoices, statements, and job specifications.
- Ability to perform basic arithmetic with whole numbers, fractions, and decimals.
- Sound judgment, decision-making, and problem-solving skills.
- Strong customer focus for internal and external customers.
- Authorization to work for any employer in the United States.
- Ability to pass a pre-employment drug test and background check.
Nice To Haves
- Background in sales or customer service, preferably in building supplies, construction, or home goods.
- One year of experience in a manufacturing environment, or an equivalent combination of education and experience.
Responsibilities
- Assist customers with quotes, orders, deliveries, troubleshooting, and general concerns.
- Maintain a professional attitude and build positive rapport with customers.
- Enter quotes and orders into the system accurately and promptly.
- Calculate and enter fabrication changes as needed for orders.
- Request quotes and orders from vendors as needed.
- File orders, bills of lading, and other office paperwork accurately and promptly.
- Process RGAs, warranties, and related documentation according to company policy.
- Promote teamwork and cooperation across locations and departments.
- Assist internal and external customers with a can-do attitude.
- Uphold Midland’s values of Service, Quality, and Integrity.
- Assist in production areas when requested.
- Perform other duties and responsibilities assigned by management.
Benefits
- Medical and dental insurance with company contribution
- HSA company contribution and match
- 401(k) with company match
- Company-paid life insurance
- Vision insurance
- Company-paid short-term disability and company contribution toward long-term disability
- Supplemental insurance options
- Parental leave
- Childbirth recovery leave
- Vacation and sick time
- Holiday pay
- Referral bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
