Inside Sales - Customer Service

Air Hydro Power • Louisville, KY

6d

About The Position

The Inside Sales - Customer Service role leads the LMH Inside Sales team by encouraging collaboration and ensuring the team’s workload is equitable to improve overall efficiency. The employee receives customer requests for quotations, orders, and lead times by telephone, fax, or email; provides technical guidance; and researches customer part specifications to complete quotes and orders. The role coordinates with other departments on purchase orders and value-added customer services. The position has no supervisory responsibilities.

Requirements

• High school diploma or GED required.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time-management skills and a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and delegate them when appropriate.
• Proficiency with Microsoft Office Suite or related software to complete reports and logs.
• Proven ability to work effectively in a team environment with associates.

Nice To Haves

• Related experience and/or training is strongly preferred.
• Mechanical aptitude is a plus.

Responsibilities

• Respond promptly to incoming requests from customers and AHP outside sales representatives, including requests for quotes, order entry, application assistance, product selection, and resolution of other customer issues.
• Initiate collaboration and synergy among the LMH Inside Sales team and help ensure its workload is equitable.
• Use the P21 system to retrieve customer and stock-status information, check purchase-order status, and make changes to customer purchase orders.
• Use the correct codes when retrieving and entering information.
• Check customer credit status with the accounting department when entering orders into the P21 system.
• Contact vendors to locate requested items and meet customer delivery requirements, then relay the information to customers.
• Provide technical guidance and research customer part specifications to complete customer quotes and orders.
• Coordinate with other departments on purchase orders and value-added customer services.

Benefits

• Medical, dental, and vision benefits beginning on the first day of work.
• Employee Stock Ownership Plan (ESOP).
• Company-paid life and dependent life insurance.
• Company-paid short- and long-term disability insurance.
• 10 paid holidays per year.
• Vacation and personal time.
• Employer HSA contribution.
• Company-paid bereavement time.
• Company-paid maternity and paternity leave.
• Onsite gym.
• Fun, family-oriented work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED