Inside Sales - Customer Service

Air Hydro Power LLC • Louisville, KY

6d

About The Position

Lead the LMH Inside Sales team by fostering collaboration and ensuring the team’s workload is equitable to improve overall efficiency. Receive customer requests for quotations, orders, and lead times by telephone, fax, or email. Provide technical guidance and research customer part specifications to complete quotes and orders. Coordinate with other departments to handle purchase orders and provide value-added customer services. The role has no supervisory responsibilities.

Requirements

• High school diploma or GED required.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills and a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and delegate them when appropriate.
• Proficiency with Microsoft Office Suite or related software to complete reports and logs.
• Proven ability to work effectively in a team environment.
• Regular ability to sit; use hands to finger, handle, or feel; and talk or hear. Frequent reaching with hands and arms; occasional standing, walking, and stooping, kneeling, crouching, or crawling. Occasional lifting or moving of up to 10 pounds. Close vision and ability to adjust focus are required.

Nice To Haves

• Related experience and/or training are strongly preferred.
• Mechanical aptitude is a plus.

Responsibilities

• Respond in a timely manner to incoming tasks, including quote requests, order entry, application assistance, product selection, and resolution of other customer issues, for customers and AHP outside sales representatives.
• Lead collaboration and synergy among the LMH Inside Sales team.
• Ensure the LMH Inside Sales team workload is equitable to improve team efficiency.
• Use the P21 system to retrieve customer information, stock status, and purchase order status, and to make changes to customer purchase orders; ensure correct codes are used when retrieving and entering information.
• Check customer credit status with the accounting department when orders are entered into the P21 system.
• Contact vendors to locate requested items to meet customer delivery requirements and relay the information to customers.
• Provide technical guidance and research customer part specifications to complete customer quotes and orders.
• Coordinate with other departments on purchase orders and value-added customer services.

Benefits

• Medical, dental, and vision benefits beginning on the first day of work.
• Employee Stock Ownership Plan (ESOP).
• Company-paid life and dependent life insurance.
• Company-paid short- and long-term disability insurance.
• 10 paid holidays per year.
• Vacation and personal time.
• Employer HSA contribution.
• Company-paid bereavement time.
• Company-paid maternity and paternity leave.
• Onsite gym.
• Fun, family-oriented work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED