Inside Sales & Customer Service
About The Position
Ford-Gelatt, a SunSource Company and distributor of process pumps and components in the fluid process market, is seeking a Customer Service Representative to join its inside sales team in Baton Rouge, Louisiana. The role provides customer service and support to outside sales staff, answers technical and commercial questions about products and systems, and develops pump proposals while building expertise in assigned product lines. The representative also specializes in equipment parts, helps customers identify required parts, prepares quotations, supports sales of other products in the SunSource catalog, and enters customer orders after confirming they align with proposals. The position involves building relationships with customers and supplier factory personnel, coordinating with service technicians, service managers, and manufacturers to resolve technical issues, and referring highly complex problems to an application specialist or manager. The representative prepares detailed quotations, communicates pricing and order or delivery issues, attends sales meetings and educational activities, and participates in quote follow-up and outbound calling.
Requirements
- Associate degree or equivalent from a two-year college or technical school; or 2–4 years of related experience and/or training; or an equivalent combination of education and experience.
- Working knowledge of pumps, agitators, rotating equipment, or mechanical seals, and/or very strong mechanical aptitude.
- Ability to calculate figures and amounts such as discounts, commissions, proportions, and percentages.
- Working knowledge of Microsoft Office products, including Word, Excel, and Outlook.
Responsibilities
- Provide outstanding service to customers and support to outside sales staff.
- Answer telephone calls and respond to customer correspondence regarding technical and commercial questions about products or systems.
- Develop pump proposals and become a product expert on assigned product lines.
- Specialize in parts for the company's equipment; help customers identify required parts and provide quotations.
- Focus on other products in the SunSource catalog and help drive business growth for those products.
- Review customer orders for consistency with proposals and enter orders into the order handling system.
- Develop working relationships with suppliers' factory personnel.
- Develop customer relationships so customers consider the company first for their rotating equipment needs.
- Consult and correspond with service technicians, service managers, or manufacturers to resolve unusual or complex technical problems, referring highly complex problems to an application specialist or manager.
- Prepare detailed product quotations by calculating prices, discounts, and shipping charges according to company guidelines.
- Inform customers about pricing, back orders, delivery, delayed shipments, and other order-process issues.
- Attend sales meetings or educational activities to stay current on technical developments in the company's products.
- Participate in inside sales quote follow-up activities and outbound calling.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
