INSIDE SALES & CUSTOMER SERVICE

SunSource•St. George, LA

About The Position

Ford-Gelatt, a SunSource Company and distributor of process pumps and components in the fluid process market, is seeking a Customer Service Representative for its inside sales team in Baton Rouge, Louisiana. The role involves providing outstanding customer service and supporting outside sales staff. The representative responds to customer inquiries about technical and commercial product or system questions, prepares pump proposals and quotations, specializes in equipment parts, and helps customers identify required parts. The role also supports sales growth across other products in the SunSource catalog, processes customer orders, and develops relationships with customers and supplier factory personnel. The representative helps resolve technical problems, communicates order and delivery information, and participates in quote follow-up, outbound calling, sales meetings, and product education.

Requirements

Associate degree or equivalent from a two-year college or technical school; alternatively, 2–4 years of related experience and/or training, or an equivalent combination of education and experience.
Working knowledge of pumps, agitators, rotating equipment, or mechanical seals, and/or strong mechanical aptitude.
Ability to calculate figures and amounts such as discounts, commissions, proportions, and percentages.
Working knowledge of Microsoft Office products, including Word, Excel, and Outlook.

Responsibilities

Provide outstanding service to customers and support to outside sales staff.
Answer telephone calls and respond to customer correspondence regarding technical and commercial questions about products or systems.
Develop pump proposals and become a product expert on assigned product lines.
Specialize in parts for company equipment, help customers identify required parts, and provide quotations.
Focus on other products in the SunSource catalog and help drive business growth in those products.
Review customer orders for consistency with proposals and enter orders into the order handling system.
Develop working relationships with suppliers' factory personnel.
Build customer relationships so customers consider the company first for rotating equipment needs.
Consult or correspond with service technicians, service managers, or manufacturers to resolve unusual or complex technical problems, or refer highly complex problems to an Application Specialist or Manager.
Prepare detailed product quotations by calculating prices, discounts, and shipping charges within company guidelines.
Inform customers about pricing, back orders, delivery, delayed shipments, and other order-process issues.
Attend sales meetings and educational activities to stay current on technical product developments.
Participate in inside-sales quote follow-up activities and outbound calling.