Inside Sales

Harrington Process Solutions • Rochester, NY

14d • $55,000 - $70,000

About The Position

Commercial Pipe & Supply (CPS), a Harrington Company, is a distributor of pipe, valves, and fittings serving commercial, industrial, and municipal markets. CPS is part of the Harrington family of companies and emphasizes customer service, reliability, product expertise, collaboration, and employee growth.

The Inside Sales Representative works directly with customers to understand their needs, recommend products, prepare quotes, and process orders. The role suits a motivated, customer-focused person who enjoys building relationships, solving problems, and working in a fast-paced, team-oriented environment.

Requirements

• 2–3 years of sales or customer service experience, preferably in wholesale distribution.
• Strong communication, organizational, and problem-solving skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Customer-focused mindset with strong attention to detail.
• Comfort using computers and learning sales and inventory systems.
• Ability to work independently and collaboratively with a team.

Nice To Haves

• 2–3 years of experience in industrial wholesale distribution, particularly pipe, valves, and fittings (PVF).
• Knowledge of industrial products, applications, and terminology.
• Experience preparing quotes, processing orders, and supporting customer accounts.

Responsibilities

• Respond to customer inquiries by phone and email, providing product information, pricing, availability, and technical support.
• Build and maintain strong customer relationships by understanding customer needs and delivering exceptional service.
• Prepare quotes, process sales orders, and ensure accuracy and timely follow-up.
• Recommend additional products and solutions to support customer needs and identify sales opportunities.
• Partner with outside sales, warehouse teams, and vendors to ensure accurate and timely order fulfillment.
• Assist customers with product selection, specifications, and availability.
• Resolve customer concerns and maintain accurate customer and order records.
• Follow company policies, procedures, and service standards.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed