Sales Professional - Inside Sales

SCI Shared Resources•Miami, FL

14d

About The Position

The Sales Professional - Inside Sales serves client families by arranging at-need cemetery services and selling pre-need arrangements. The role provides personalized service, serves as a primary contact for families, and contributes to cemetery revenue. It involves prospecting, developing community relationships, presenting options to families, understanding their needs, and following up to support satisfaction and referrals. The position also works closely with funeral directors, location managers, and other funeral home or cemetery staff to provide coordinated service.

Requirements

High school diploma or equivalent.
1–2 years of college or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or province law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Computer and some software knowledge.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience is preferred.

Responsibilities

Prospect for leads for at least 1–2 hours each day and obtain referrals from families served by the location.
Network and build relationships in the community and with civic organizations.
Explain and present arrangements to families served and referred families.
Track activity levels to maintain productivity.
Respond to client inquiries promptly and with sensitivity and professionalism.
Listen to families, understand their individual needs, and offer appropriate solutions.
Stay in contact with families to ensure satisfaction; prepare for appointments and follow procedures professionally and attentively.
Resolve customer problems and requests and build trust-based relationships that support referrals.
Educate families about pre-planning and its benefits to help them protect relatives and friends.
Coordinate with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless service.
Review prior services and family contacts to prepare for current needs and sales opportunities.
Share family concerns with the SCI team.