Inside Sales Representative

Gregory Poole•Mebane, NC

13d

About The Position

The Inside Sales Representative (ISR) secures and maintains customer relationships within an assigned territory for Gregory Poole Equipment Company, the authorized Blue Bird Dealer for South and North Carolina. The role enhances the customer experience and drives revenue growth across sales, aftermarket, and/or rental opportunities. Working with the Bus Business Sales Manager, the ISR completes and submits responses to statewide term contract requests in South and North Carolina, as well as commercial and paratransit bid opportunities. The ISR ensures bid specifications align with bid requirements and serves as the subject matter expert on contract specifications and OEM feature options. The role also assists with ordering units, managing inventory levels, and qualifying leads to generate sales opportunities for Territory Account Managers.

Requirements

Four-year degree in business, sales, marketing, or a related field, or a two-year degree in a related field.
1–3+ years of customer-facing sales experience.
Ability to sit for long periods while using a laptop or PC.
Demonstrated understanding of sales and relationship-building.
Skilled written and verbal communication.
Excellent interpersonal relationship-building and problem-solving skills.
Demonstrated experience maintaining customer loyalty.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Previous exposure to customer relationship management (CRM) systems and automated email systems.
Ability to travel occasionally within the region to dealer branches and customer worksites.

Nice To Haves

Previous experience with or interest in technical or mechanical equipment products.

Responsibilities

Manage an assigned customer base and/or territory to promote products and services and build and maintain long-term customer relationships.
Identify revenue growth opportunities within existing accounts and meet assigned revenue goals and performance expectations.
Maintain accurate, updated customer information in CRM systems.
Sell or quote assigned new and used equipment lines and maintain customer interest in dealer parts, products, and services between equipment purchases.
Use phone-based sales techniques and other communication technologies to engage customers and drive sales activities.
Facilitate financing solutions and match equipment, attachments, and service agreements to customer needs.
Develop an understanding of purchasing practices across relevant purchasing platforms.
Engage with institutions and service organizations to promote and sell products, as appropriate.
Identify and qualify leads for Equipment Sales, Product Support Sales, Rental Sales, and Digital Onboarding teams, as appropriate.
Develop expertise in product knowledge, service offerings, machine performance, PSEs, attachments, and financing.
Collaborate with internal teams to coordinate follow-up and opportunity management.
Provide a seamless, personalized in-store experience and increase transaction speed and ease for walk-in customers.
Support the company’s retail strategy through customer engagement and cross-department collaboration.
Use and develop HY Telematics to improve customer experience and service efficiencies (LIFT only).
Create tailored online customer presentations using TEAMS or other virtual communication platforms, as appropriate.
Work with the Bus Business Sales Manager to complete and submit responses to statewide term contract requests and commercial and paratransit bids.
Ensure bid specification requirements align with bid requirements and act as the subject matter expert on contract specifications and OEM feature options.
Assist with ordering units, managing inventory levels, and qualifying leads for Territory Account Managers.
Travel within the region occasionally to visit dealer branches and customer worksites.