Inside Sales Representative - Mesa, AZ

Sonepar•Mesa, AZ

9d•Onsite

About The Position

The Inside Sales Representative establishes or improves customer relationships to understand the sales territory, schedules, and customer needs through phone calls and customer visits. The representative interviews customers by phone or at the company facility to determine the appropriate products and records information in the computer for product delivery. The role involves receiving and soliciting orders, providing product information and quotations, coordinating with internal departments, and supporting timely processing and delivery of merchandise.

Requirements

Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
Ability to effectively present information and respond to questions from small groups of managers, clients, customers, and the general public.
Ability to perform math functions representative of the position.
In-depth knowledge of Codale computer systems and Microsoft Office.
Must be a team player and abide by Codale’s core values and beliefs.

Responsibilities

Communicate with customers by phone or in person to receive product orders.
Solicit sales of new or additional products and contact regular and prospective customers to request orders.
Maintain positive, courteous relationships with customers and coworkers and represent the company with a constructive attitude.
Act as a liaison between customers and Codale departments, including credit, purchasing, warehouse, outside sales, and management.
Determine the make, type, and quality of merchandise customers want using product knowledge, catalogs, warehouse information, and other reference materials.
Identify and use appropriate company and customer pricing systems.
Describe or demonstrate products using samples or catalogs and emphasize their selling features.
Compile lists of prospective customers as sales leads.
Provide oral and written quotations or estimates covering prices, terms, and delivery for standard, complex, or non-standard merchandise.
Prepare cash or charge sales tickets with the required customer, merchandise, price, and sales-tax information for processing, shipment, and delivery.
Follow required record-keeping procedures and follow up on quotations to secure orders or obtain input for future quotations.
Estimate customer delivery dates based on the firm's delivery schedules.
Purchase materials using approved purchasing procedures.
Review billing or product complaints and refer them to designated departments for investigation and resolution.
Prepare correspondence and reports needed for business transactions.
Handle customer difficulties diplomatically and seek assistance when needed to resolve order problems and complaints promptly.
Continuously develop and apply technical knowledge of general and specialty merchandise to assist customers and company personnel.
Perform other responsibilities as assigned.