Inside Sales Account Representative - AZ

Premise One LLC • Chandler, AZ

1d • Onsite

About The Position

Premise One is seeking a motivated, organized, and results-driven Inside Sales Representative to join its sales team in Arizona. The role combines sales support, customer relationship management, and direct revenue-generating responsibilities. The representative supports outside sales representatives and key account managers while independently managing assigned accounts, smaller sales opportunities, and customer inquiries. The role works closely with outside sales, estimating, engineering, purchasing, and project management to deliver a strong customer experience.

The representative manages customer accounts and opportunities from initial inquiry through quotation, follow-up, negotiation, and close; prepares quotations for security equipment, software licensing, renewals, and related services; coordinates pricing, product availability, and lead times with manufacturers and distributors; and ensures awarded opportunities transition to purchasing, project management, and operations. The role also maintains accurate CRM records, supports pipeline reviews and forecasting, develops product and industry knowledge, and works toward sales, revenue, customer responsiveness, and operational execution goals.

The position is based in Arizona and is primarily office-based. Occasional customer meetings, manufacturer training, and industry events may be required. Premise One offers a competitive base salary plus performance-based sales incentives, benefits, a retirement plan with company match, paid time off and holidays, training and professional development, advancement opportunities, and a collaborative team environment.

Requirements

• High school diploma or equivalent required.
• Demonstrated ability to manage customer relationships and follow sales opportunities through completion.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Strong customer service skills and attention to detail.
• Ability to prioritize multiple customer requests and competing deadlines.
• Proactive approach to sales follow-up and opportunity development.
• Ability to understand technical products and communicate their value to customers.
• Proficiency in Microsoft Office, including Excel, Outlook, and Teams.
• Strong problem-solving skills and willingness to take ownership of customer needs.
• Ability to work independently while contributing to team sales objectives.

Nice To Haves

• 2–4 years of inside sales, account management, sales support, or related experience preferred.
• Experience in physical security, low-voltage integration, IT, or technology sales strongly preferred.
• Familiarity with manufacturer pricing, distribution channels, quotations, and software licensing.
• Associate's or bachelor's degree in Business, Marketing, Sales, or a related field preferred; relevant professional experience may substitute for formal education.
• Experience with CRM and sales quoting platforms.
• Working knowledge of IP video surveillance, access control, video management software, cloud-based solutions, and integrated security technologies.
• Familiarity with manufacturer partners such as Milestone, Axis, Hanwha, LenelS2, Avigilon, and Genetec.

Responsibilities

• Support outside sales representatives and key account managers with daily sales activities.
• Respond to customer inquiries, pricing requests, and product availability questions.
• Prepare and coordinate quotations, proposals, and customer-facing sales documentation.
• Assist with RFQs, RFPs, and other customer purchasing requirements.
• Coordinate with estimating and engineering on projects requiring technical design or installation labor.
• Provide updates on customer requests, pending quotations, and open opportunities, and help resolve issues that could delay purchases or project awards.
• Independently manage assigned customer accounts and smaller sales opportunities; develop existing customer relationships and identify additional business.
• Contact customers regarding system upgrades, software renewals, service agreements, and equipment replacements.
• Identify and qualify new opportunities through inbound leads, customer referrals, and outbound prospecting.
• Manage sales opportunities from inquiry through quotation, follow-up, negotiation, and closure; coordinate larger or more complex opportunities with outside sales and key account managers.
• Meet or exceed assigned sales and revenue goals.
• Prepare accurate quotations for security equipment, software licensing, renewals, and related services.
• Coordinate with manufacturers and distributors on competitive pricing, product availability, and lead times; identify potential substitutions with technical personnel.
• Follow up on outstanding quotations and maintain opportunity values, expected closing dates, and sales stages in the CRM.
• Coordinate awarded opportunities with purchasing, project management, and operations, and ensure purchase orders and supporting documentation are complete.
• Serve as a primary sales contact for assigned accounts; maintain professional relationships and provide timely information about quotations, pricing, availability, and orders.
• Identify customer concerns and coordinate internal resources to resolve them.
• Maintain current customer, contact, and opportunity records in the CRM; document interactions, follow-ups, and sales progress; track quotations, opportunities, and renewal dates.
• Participate in pipeline reviews and forecasting, and meet performance expectations for sales activity, quotation turnaround, follow-up, and revenue generation.
• Develop knowledge of security technologies, manufacturer partners, product updates, industry trends, and manufacturer sales programs through training and education.
• Collaborate with internal teams to support customer satisfaction and effective sales execution.

Benefits

• Competitive base salary plus performance-based sales incentives.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and company holidays.
• Manufacturer training and professional development.
• Opportunities for advancement into account management, outside sales, and other leadership positions.
• Collaborative, team-oriented environment within a growing national security integration company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED