Inside Sales Account Representative

HP•Rio Rancho, NM

About The Position

This role is responsible for strategically engaging with inbound leads and existing customers and fostering customer relationships. The representative collaborates with the sales team, guides customers through the sales process, and contributes to business expansion and success. The role impacts multiple teams and acts as a project leader, providing direction to team activities and facilitating information validation and team decision-making. Assignments are moderately complex and require intermediate problem resolution.

Requirements

High school diploma, GED, higher secondary education, commensurate work experience, or demonstrated competence.
Typically 4–6 years of related work experience, preferably in inside sales, telesales, or a related field.
Knowledge or skills in business development, business planning, business-to-business sales, cold calling, consultative selling, cross-selling, customer relationship management, inside sales, marketing, merchandising, outbound calls, phone sales, product knowledge, sales processes, sales prospecting, sales strategy, Salesforce, selling techniques, telemarketing, and upselling.
Effective communication, results orientation, learning agility, digital fluency, and customer centricity.

Nice To Haves

Certified Inside Sales Professional (CISP).
Experience in inside sales or telesales.

Responsibilities

Maintain a deep understanding of the organization's products, services, and promotional campaigns to provide accurate and relevant information to customers.
Use the organization's sales tools and processes effectively to track and manage leads and opportunities accurately.
Receive customer request calls and sell the organization's offerings to the installed base.
Understand clients' procurement processes and decision-making criteria to win new business and maintain existing relationships.
Identify new business opportunities within existing accounts, uncover growth potential, and take ownership of new leads.
Collaborate with assigned sales representatives on complex sales scenarios or when competitors are engaging directly with customers face-to-face.
Use solution-based selling to address complex customer requests across multiple products or services and present comprehensive solutions.
Own strategic customer entry points aligned with business objectives, fostering relationships and expanding opportunities.
Guide leads through the full sales process, from initial contact to closing deals.
Use data and analytics to identify trends, opportunities, and areas for improvement and to optimize sales performance.