Inside Account Representative

TD Synnex • Gilbert, CO

7d • Hybrid

About The Position

TD SYNNEX is seeking an Inside Account Representative to manage and grow an assigned portfolio of customer accounts. The representative serves as the primary day-to-day contact for customers, building relationships and driving revenue and margin growth while supporting long-term customer satisfaction and organizational profitability. The role includes regular customer communication, explaining TD SYNNEX services and solutions, and responding to increasingly complex customer needs.

The position involves managing customer and territory P&L, generating business through inbound and outbound calls, researching growth opportunities, and coordinating with field sales, vendor management, finance, purchasing, and sales support teams. The representative also develops account documentation, tracks customer requests, and attends relevant company or industry events as needed.

The job description lists Gilbert, Arizona and Louisville, Colorado as locations, while its working-conditions section describes a professional office environment, a hybrid arrangement with Fremont, California preferred, West Coast working hours, and travel of up to 10%, primarily local.

Requirements

• Bachelor’s degree and 1–3 years of relevant experience, or an equivalent combination of education and experience.
• Comfort speaking with customers regularly and building relationships by phone and email.
• Strong communication skills and ability to tailor messaging to different audiences.
• Ability to execute instructions independently and seek clarification when needed.
• Critical-thinking, problem-solving, and decision-making skills.
• Strong data-entry and organizational skills with attention to detail.
• Ability to negotiate effectively and sell ideas persuasively.
• Strong time-management skills and ability to drive tasks to completion.
• Ability to work in a fast-paced environment with shifting priorities, work constructively under pressure, and manage deadlines.
• Ethical judgment and commitment to maintaining confidentiality.
• Ability to collaborate effectively and build strong working relationships across teams.
• Sensitivity to the needs and concerns of customers and internal stakeholders.
• Intermediate proficiency with relevant computer systems and applications.
• Ability to communicate effectively in English.

Nice To Haves

• Additional regional or local language skills.
• Eagerness to learn and grow in a sales environment; the role is open to early-career talent.

Responsibilities

• Manage customer and territory P&L to drive growth and profitability across an assigned book of business.
• Generate new business through inbound and outbound calls, emphasizing relationship-based selling.
• Serve as the primary point of contact for assigned customers, including system integrators, OEMs, contract manufacturers, and software companies.
• Explain TD SYNNEX services, portfolio offerings, and value-added hardware and software solutions to customers.
• Research opportunities for business growth and execute territory growth plans.
• Build and maintain detailed account profiles and identify opportunities to attach additional TD SYNNEX solutions.
• Coordinate with field sales on RFP responses, customer proposals, and QBR presentations.
• Partner with vendor management teams to introduce, position, and execute shared business goals.
• Build relationships with customer stakeholders in purchasing, sales, and operations.
• Coordinate customer engagement with Finance and Purchasing teams, directly or by executing actions through those groups.
• Identify account challenges or risks and provide timely visibility to the Inside Account Executive or Senior Inside Account Executive.
• Work with sales support teams to ensure quotes and orders are processed accurately and on time.
• Develop written documentation and procedures for assigned accounts, and delegate repetitive tasks to internal support teams when appropriate.
• Use basic project management skills to track and complete customer requests.
• Attend TD SYNNEX and relevant industry events as needed.

Benefits

• Elective benefits tailored to the employee’s country and lifestyle.
• Formal leadership and professional development programs and on-demand courses.
• Seminars and events supporting financial, physical, and mental well-being through the global Life Empowerment Assistance Program.
• Inclusive education, peer-to-peer conversations, and equitable growth and development opportunities.
• Onboarding program to connect with new co-workers within the first 30 days.
• Internal peer-led inclusive communities and activities, business resource groups, local volunteering events, and environmental and social initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level