Inside Sales Account Representative

HP•Rio Rancho, NM

3d•$27 - $38

About The Position

This role is responsible for strategically engaging with inbound leads and existing customers, fostering customer relationships, collaborating with the sales team, guiding customers through the sales process, and contributing to business expansion and success. The representative maintains knowledge of the organization’s products, services, and promotional campaigns; tracks leads and opportunities using sales tools; sells to the installed base; and identifies growth opportunities within existing accounts. The role uses solution-based selling to address complex requests across multiple products or services, guides leads from initial contact through closing, and uses data and analytics to improve sales performance. The position has an on-target earnings range of $27 to $38 USD per hour with a 60%/40% salary/incentive mix. Pay varies by work location, job-related knowledge, skills, and experience.

Requirements

High school diploma, GED, higher secondary education, commensurate work experience, or demonstrated competence.
Typically 4–6 years of related work experience, preferably in inside sales, telesales, or a related field.
Knowledge and skills in business development, business planning, B2B sales, cold calling, consultative selling, cross-selling, customer relationship management, inside sales, marketing, merchandising, outbound calls, phone sales, product knowledge, sales processes, sales prospecting, sales strategy, Salesforce, selling techniques, telemarketing, and upselling.
Cross-organizational skills in effective communication, results orientation, learning agility, digital fluency, and customer centricity.

Nice To Haves

Certified Inside Sales Professional (CISP).
Experience in inside sales or telesales.

Responsibilities

Maintain a deep understanding of the organization’s products, services, and promotional campaigns to provide accurate and relevant customer information.
Use the organization’s sales tools and processes to track and manage leads and opportunities accurately.
Receive customer request calls and sell the organization’s offerings to the installed base.
Understand clients’ procurement processes and decision-making criteria to win new business and maintain existing relationships.
Identify new business opportunities within existing accounts, uncover growth potential, and take ownership of new leads.
Collaborate with assigned sales representatives on complex sales scenarios or when competitors are engaging customers face-to-face.
Use solution-based selling to address complex customer requests across multiple products or services and present comprehensive solutions.
Own strategic customer-level entry points aligned with business objectives to deepen relationships and expand business opportunities.
Guide leads through the full sales process, from initial contact to closing deals.
Use data and analytics to identify trends, opportunities, and areas for improvement and optimize sales performance.