Inside Sales & Customer Account Representative

AlphaGraphics - US287•Matthews, NC

About The Position

AlphaGraphics Charlotte is seeking an organized, proactive Inside Sales & Customer Account Representative to support its outside sales team, manage customer orders, and deliver an exceptional customer experience. This full-time, business-to-business role combines customer relationship management, sales support, and project coordination. The representative works with customers and internal teams to ensure orders are accurate, deadlines are met, and projects run smoothly from initial inquiry through completion. The ideal candidate is detail-oriented, dependable, comfortable working with business customers, and able to manage multiple priorities. Success in the role means keeping customer orders accurate, supporting outside sales representatives, anticipating challenges, and providing reliable, responsive service. The team values quality, accountability, collaboration, taking ownership, integrity, resourcefulness, and delivering results together.

Requirements

Experience in inside sales, B2B customer service, account coordination, order management, or a similar customer-facing business role.
Strong written and verbal communication skills and the ability to build professional relationships.
Excellent organization, attention to detail, and follow-through.
Ability to manage multiple orders, deadlines, and customer requests in a fast-paced environment.
Comfort working with email, spreadsheets, order management systems, and other business software.
A proactive, solutions-oriented approach and willingness to work collaboratively across teams.

Nice To Haves

Experience in commercial printing, signage, promotional products, packaging, or custom manufacturing.
Experience supporting outside sales teams or coordinating orders through production.
Familiarity with estimating, quoting, CRM, or print order management software.
Print industry experience; candidates with transferable skills and willingness to learn are also welcomed.

Responsibilities

Partner with outside sales representatives to manage customer requests, coordinate orders, and keep projects moving.
Enter and review customer orders to ensure pricing, quantities, specifications, artwork, and deadlines are accurate and complete.
Coordinate with estimating, production, and other internal teams to communicate requirements, manage timelines, and address potential issues.
Serve as a dependable point of contact for business customers, responding to inquiries and providing proactive updates.
Track customer inquiries, outstanding quotes, order changes, and next steps to ensure timely responses.
Identify challenges early, coordinate solutions, and communicate clearly with customers and teammates.
Recognize customer needs and opportunities for additional products, services, or repeat business.
Help strengthen processes, organization, and communication to improve efficiency and the customer experience.