Inside Account Representative TN

Alloy Fasteners • Maryville, TN

2d

About The Position

The Inside Account Representative will help maintain and develop relationships with current and new customer accounts. This key role works directly with management and supports the sales team, with a focus on customer service, responding to inquiries efficiently, and maintaining high customer satisfaction. The position requires the ability to multitask, prioritize work, and manage data. The company is family-owned and has been in business for more than 68 years, selling stainless steel screws. Training is provided, and the role offers an opportunity to learn new skills, collaborate as a team, and build a career.

Requirements

• Previous experience in account management, inside sales, or customer service.
• Excellent verbal and written communication skills.
• Accurate data-entry and organizational abilities.
• Ability to address client concerns and find solutions.
• Willingness to collaborate with colleagues across departments.
• Strong work ethic and professional manner.
• Ability to multitask, prioritize, and manage data.

Responsibilities

• Build sustainable relationships and trust with customer accounts through open, interactive communication.
• Maintain regular communication with assigned accounts.
• Understand clients’ needs, preferences, and pain points; provide personalized solutions and address issues promptly.
• Identify and assess customer needs to achieve customer satisfaction.
• Source new sales opportunities.
• Collaborate with outside sales representatives to identify upsell opportunities.
• Assist in preparing quotes and proposals.
• Follow up on leads and inquiries.
• Enter orders and purchase orders, and manage inventory.
• Process orders accurately and efficiently.
• Coordinate with production and logistics teams to ensure timely delivery.
• Handle order modifications and adjustments.
• Provide general office administration support.
• Maintain accurate records of interactions, orders, and account details.
• Update customer profiles and contact information.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid holidays
• Paid vacation days
• Paid sick days
• Matching 401(k) plan
• Training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed