Inside Account Representative

Interstate Waste Services • Teaneck, NJ

1d

About The Position

Interstate Waste Services is seeking an Inside Account Representative to manage relationships within an assigned portfolio of small and mid-sized business accounts. The representative serves as the primary contact for account-related inquiries, drives retention and customer satisfaction, and identifies opportunities to grow accounts. This role uses sales and negotiation skills to secure price increases, contract renewals, service enhancements, and other sales outcomes while maximizing revenue and profitability. It also collaborates with internal departments to support service delivery and resolve customer issues, monitors account performance, and maintains accurate customer and sales information in CRM and other sales tools. The representative stays informed about industry trends, regulatory changes, and market developments and shares relevant insights with customers.

Requirements

• Proven experience in account management, customer service, or sales roles; experience in waste management or environmental services is preferred.
• Strong interpersonal and communication skills and the ability to build rapport and trust with customers across backgrounds and industries.
• Excellent negotiation skills, with a track record of successful price negotiations, contract renewals, and upselling opportunities.
• Strong organizational and time-management abilities, including the capacity to manage multiple priorities and deadlines.
• Customer-focused mindset and commitment to exceptional service and support.
• Proficiency in Microsoft Office Suite and CRM software, such as Salesforce.
• Ability to work independently and as part of a team, with a positive attitude and willingness to collaborate across departments.
• Bachelor's degree preferred but not required; equivalent work experience and skills will also be considered.

Nice To Haves

• Experience in the waste management or environmental services industry.
• Understanding of waste management regulations, industry standards, and best practices.
• Bachelor's degree.

Responsibilities

• Manage a portfolio of small and mid-sized business accounts and serve as the primary point of contact for account-related inquiries.
• Identify opportunities to upsell additional services and recommend tailored solutions to meet customer needs and improve account performance.
• Negotiate price increases, contract renewals, service enhancements, and other sales-related matters to drive revenue growth and profitability.
• Use sales techniques to overcome objections, address customer concerns, support satisfaction and retention, and maximize sales opportunities.
• Build lasting relationships with clients as a trusted advisor and communicate the company's value proposition.
• Collaborate with operations, customer service, and other internal departments to support seamless service delivery and resolve customer issues in a timely manner.
• Monitor account performance metrics, track progress, and identify areas for improvement.
• Use CRM software and other sales tools to maintain accurate records of customer interactions, sales activities, and account updates.
• Stay informed about industry trends, regulatory changes, and market developments, and share relevant insights and best practices with customers.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed