Inside Account Representative
About The Position
Interstate Waste Services is seeking an Inside Account Representative to manage relationships across an assigned portfolio of small and mid-sized business accounts. The representative serves as the primary contact for account-related inquiries and works to drive retention, customer satisfaction, revenue growth, and account expansion. The role includes identifying opportunities to upsell services, negotiating price increases and contract renewals, recommending solutions tailored to customer needs, and coordinating with internal teams to support service delivery and resolve issues. The representative also monitors account performance, maintains accurate customer and sales records in CRM tools, and keeps informed about industry trends and regulatory developments. Interstate Waste Services provides waste, recycling, and environmental services to customers in the greater New York, New Jersey, and Connecticut markets, as well as operating a rail-served landfill in Ohio. Founded in 1998, the company has grown through acquisitions and combines the resources of a large company with the values and care of a family-run business. The stated salary range is USD $22.50 to $31.50 per hour.
Requirements
- Proven experience in account management, customer service, or sales; experience in waste management or environmental services is preferred.
- Strong interpersonal and communication skills, including the ability to build rapport and trust with customers from varied backgrounds and industries.
- Excellent negotiation skills and a record of successful price negotiations, contract renewals, and upselling.
- Strong organizational and time-management skills, with the ability to manage multiple priorities and deadlines.
- A customer-focused mindset and commitment to providing exceptional service and support.
- Proficiency in Microsoft Office Suite and CRM software, such as Salesforce.
- Ability to work independently and as part of a team, with a positive attitude and willingness to collaborate across departments.
- Bachelor’s degree preferred but not required; equivalent work experience and skills will be considered.
Nice To Haves
- Experience in the waste management or environmental services industry.
- Understanding of waste management regulations, industry standards, and best practices.
- Bachelor’s degree.
Responsibilities
- Manage a portfolio of small and mid-sized business accounts and serve as the primary contact for account-related inquiries.
- Identify opportunities to upsell services and recommend tailored solutions to meet evolving customer needs.
- Negotiate price increases, contract renewals, service enhancements, and other sales-related activities to drive revenue and profitability.
- Address customer objections and concerns to support satisfaction, retention, and sales outcomes.
- Build lasting relationships with clients, act as a trusted advisor, and communicate the company’s value proposition.
- Collaborate with operations and customer service to support seamless service delivery and resolve customer issues promptly.
- Monitor account performance metrics and identify areas for improvement.
- Use CRM software and other sales tools to maintain accurate records of customer interactions, sales activities, and account updates.
- Stay informed about industry trends, regulatory changes, and market developments, and share relevant insights and best practices with customers.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
