Inside Account Representative - CCA

TD Synnex • Miramar, FL

5d • Onsite

About The Position

The Inside Account Representative for TD SYNNEX’s Caribbean Central America (CCA) organization manages daily contact with a defined set of accounts and works to deliver results and exceptional customer service. The role proactively drives revenue, margins, growth, and profitability, and handles complex customer issues. It represents the company to customers and customers to the company in sales-oriented activities.

The representative manages customer and territory profit and loss, develops customer relationships and account profiles, identifies growth opportunities, and coordinates with field sales, vendor management, Finance, Purchasing, and sales support. The role may involve travel to TD SYNNEX and industry events as needed. Work takes place in a professional office environment; occasional non-standard hours or overtime may be required as business needs dictate, and frequent travel is desired at 10%.

Requirements

• Four-year degree and 1–3 years of experience, or an equivalent combination of relevant experience and education.
• Able to execute instructions and request clarification when needed.
• Strong data-entry skills.
• Complex problem-solving, critical-thinking, and decision-making abilities.
• Clear communication skills and ability to convey necessary information.
• Effective spoken and written English and another local or regional language.
• Skill in negotiation and persuasive promotion or sale of ideas.
• Strong organization and time management, with ability to drive tasks to completion.
• Able to adjust to change and adapt as needed.
• Able to work constructively under stress and pressure with high workloads and deadlines.
• Able to maintain and promote social, ethical, and organizational standards in business activities.
• Able to work independently with minimal supervision and effectively manage multiple tasks.
• Able to maintain confidentiality of sensitive information.
• Able to collaborate and build effective working relationships.
• Sensitivity to the needs, concerns, and feelings of others.
• Intermediate-level proficiency with relevant computer systems and applications.

Nice To Haves

• Frequent travel is desired (10%).

Responsibilities

• Manage customer and territory profit and loss, applying critical thinking to grow assigned territory revenue and profitability.
• Generate new business through inbound and outbound calls.
• Coordinate with the field sales team on RFPs, account proposals, and quarterly business review presentations.
• Research and identify business growth opportunities, then execute territory growth plans.
• Build knowledge of customers in the assigned territory and establish relationships at purchasing, sales, and operational levels.
• Align with vendor management to introduce, drive, and execute goals.
• Coordinate customer engagement with Finance and Purchasing, directly or by executing actions for those groups.
• Maintain detailed account profiles and identify opportunities to attach additional TD SYNNEX solutions where applicable.
• Identify potential issues and challenges and promptly provide visibility to the Inside Account Executive or Senior Inside Account Executive.
• Develop written documentation and procedures for assigned accounts and delegate repetitive tasks to internal support teams.
• Travel to and attend TD SYNNEX and industry events when necessary.
• Collaborate with sales support to ensure quotes and orders are processed accurately and on time.
• Develop and maintain relationships with customers at all levels.
• Understand TD SYNNEX strategy and initiatives and communicate the value proposition to customers.
• Use project management skills to complete customer requests.
• Perform other duties as assigned.

Benefits

• Country-tailored elective benefits.
• Formal leadership and professional development programs and on-demand courses.
• Seminars, events, and a global Life Empowerment Assistance Program supporting financial, physical, and mental well-being.
• Inclusive education, peer-to-peer conversations, and equitable growth and development opportunities.
• Onboarding program that connects new coworkers within the first 30 days.
• Internal peer-led inclusive communities and activities, business resource groups, local volunteering events, and environmental and social initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level