Inside Account Representative - CCA

TD SYNNEX • Miramar, FL

7d • Onsite

About The Position

The Inside Account Representative supports TD SYNNEX’s Caribbean Central America (CCA) organization by delivering sales results and exceptional customer service to assigned accounts. The role owns daily contact with identified customers and proactively drives revenue, margins, and territory profitability. The representative handles complex customer issues and works with customers and internal teams to identify opportunities, support sales activity, and deliver solutions.

This position manages customer and territory profit and loss, develops customer relationships across purchasing, sales, and operational levels, and coordinates with field sales, vendor management, Finance, Purchasing, and sales support. The representative maintains account profiles, supports proposals and quarterly business reviews, and helps ensure customer requests and orders are handled accurately and on time. The role is based in a professional office environment, may involve travel and occasional non-standard hours or overtime as business requires, and represents the company in sales-oriented customer interactions.

Requirements

• Four-year degree and 1–3 years of experience, or an equivalent combination of relevant experience and education.
• Able to execute instructions and request clarification when needed.
• Strong data-entry skills.
• Ability to demonstrate complex problem-solving, critical thinking, and decision-making.
• Clear communication skills and ability to convey necessary information.
• Ability to converse and write effectively in English and another local or regional language.
• Ability to negotiate skillfully and promote or sell ideas persuasively.
• Strong organizational and time-management skills, with the ability to drive tasks to completion.
• Ability to adjust to change and adapt as needed.
• Ability to work constructively under stress and pressure, including high workloads and deadlines.
• Ability to maintain and promote social, ethical, and organizational standards in business activities.
• Ability to work independently with minimal supervision and effectively multitask.
• Ability to maintain the confidentiality of sensitive information.
• Ability to collaborate and build effective working relationships.
• Sensitivity to the needs, concerns, and feelings of others.
• Intermediate-level ability to use relevant computer systems and applications.

Nice To Haves

• Frequent travel is desired (10%).

Responsibilities

• Manage customer and territory profit and loss.
• Apply critical thinking to manage the growth and profitability of the assigned territory.
• Generate new business through inbound and outbound calling.
• Coordinate with field sales to respond to RFPs, prepare proposals, and deliver quarterly business review presentations.
• Research business growth opportunities and execute territory growth plans.
• Build knowledge of assigned customers and establish relationships at purchasing, sales, and operational levels.
• Align with vendor management to introduce, drive, and execute goals.
• Coordinate customer engagement with Finance and Purchasing, directly or through actions taken by those groups.
• Build and maintain detailed account profiles and identify opportunities to attach additional TD SYNNEX solutions where applicable.
• Identify potential issues and challenges and communicate them promptly to the Inside Account Executive or Senior Inside Account Executive.
• Develop written documentation and procedures for assigned accounts, and delegate repetitive tasks to internal support teams.
• Travel to or attend TD SYNNEX and industry events as needed.
• Collaborate with sales support to ensure quotes and orders are processed accurately and promptly.
• Develop and maintain relationships with customers at all levels.
• Understand TD SYNNEX strategy and initiatives and communicate the value proposition to customers.
• Use project management skills to complete customer requests.
• Perform other duties as assigned.
• Represent the company to customers and customers to the company in sales-oriented activities.

Benefits

• Elective benefits tailored to the employee’s country and lifestyle.
• Formal leadership and professional development programs and on-demand courses.
• Seminars, events, and a global Life Empowerment Assistance Program supporting financial, physical, and mental well-being.
• Inclusive education, peer-to-peer conversations, and equitable growth and development opportunities.
• An onboarding program that connects new coworkers within the first 30 days.
• Internal peer-led communities and activities, including business resource groups, local volunteering, and environmental and social initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level