Inside Account Representative

GFL Environmental • North Little Rock, AR

9d

About The Position

The Inside Sales Representative supports profitable growth for the Commercial and Industrial lines of business through inbound and outbound calls, follow-up, and new business development within an assigned book of business. The role focuses on winning new permanent commercial and industrial customers, responding to inbound opportunities, and managing existing customer relationships. The representative is expected to meet or exceed monthly growth quotas, maintain accurate activity records, and develop thorough knowledge of the company’s services, pricing, and offers. GFL describes its employees as “team green” and emphasizes providing sustainable solutions for customers and communities.

Requirements

• High school diploma or GED.
• At least one year of sales and/or customer service experience.
• Microsoft Office experience.
• Ability to generate and manage leads, opportunities, and contract negotiations.
• Effective influencing, selling, and closing skills.
• Ability to communicate effectively with internal and external customers.
• Strong work ethic, integrity, trustworthiness, and ability to maintain confidentiality.
• Ability to work effectively as a self-starter, both independently and in a team environment.
• Excellent analytical, attention-to-detail, and problem-solving skills.
• Ability to read, write, and comprehend reports and associated documents.
• Ability to understand and follow oral and written instructions.
• Ability to prioritize workload and meet time-sensitive deadlines.
• Business acumen and ability to work effectively across teams and levels.
• Flexibility to accept and adapt to change, with commitment to continuous improvement.
• Ability to improve operations, decrease turnaround times, streamline work processes, and cooperate to provide quality customer service.
• Ability to exert muscle force to lift, push, pull, or carry objects; coordinate two or more limbs while sitting or standing; and make simple, repeated movements of the fingers, hands, and wrists.
• Knowledge of proper lifting techniques.
• Ability to follow company safety policies and procedures.
• Valid work authorization in the country where the job is located; visa sponsorship is not provided.

Responsibilities

• Generate outbound calls to new B2B prospects within existing service areas to acquire new revenue from permanent commercial and industrial customers.
• Respond to inbound calls, close business, and drive price and term; contact the appropriate sales representative to transfer an opportunity when unable to close permanent business.
• Complete required paperwork and miscellaneous reports.
• Maintain thorough knowledge of available services, lines of business, pricing structures, and offers additional services to existing customers as appropriate.
• Use prospecting and retention customer databases, scheduling and documenting all activities.
• Manage the existing customer database.
• Block time daily for phone activity to meet required activity standards.
• Achieve or exceed monthly growth quotas.
• Perform other job-related duties as assigned.

Benefits

• 15 days of paid time off.
• Four medical plan options, including an HSA with employer contribution and match program.
• Dental coverage.
• Vision coverage.
• 401(k) with employer match.
• Paid holidays.
• Employee Assistance Program with free counseling services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED