Inside Account Representative

GFL Environmental Inc. • North Little Rock, AR

10d

About The Position

The Inside Sales Representative supports targeted, profitable growth for the Commercial and Industrial lines of business through inbound and outbound calls, follow-up, and new development activities for an assigned book of business. The role focuses on acquiring new business from B2B prospects, closing inbound opportunities, maintaining customer and prospect records, and achieving monthly growth quotas. The representative is expected to develop thorough knowledge of the company’s services, lines of business, pricing structures, and offers, and to provide quality customer service while following company safety policies and procedures.

Requirements

• High school diploma or GED.
• At least one year of sales and/or customer service experience.
• Microsoft Office experience.
• Ability to generate and manage leads, opportunities, and contract negotiations.
• Effective influencing, selling, and closing skills.
• Ability to communicate effectively with internal and external customers.
• Strong work ethic, integrity, trustworthiness, and ability to maintain confidentiality.
• Ability to work effectively as a self-starter, both in a team environment and as an individual contributor.
• Excellent analytical, attention-to-detail, and problem-solving skills.
• Ability to read, write, and comprehend reports and related documents, and follow oral and written instructions.
• Ability to prioritize workload and meet time-sensitive deadlines.
• Business acumen and ability to work effectively across teams and organizational levels.
• Flexibility to adapt to change and commitment to continuous improvement.
• Ability to improve operations, reduce turnaround times, streamline work processes, and cooperate with others to provide seamless customer service.
• Ability to exert muscle force to lift, push, pull, or carry objects.
• Ability to coordinate two or more limbs while sitting or standing.
• Ability to make simple, repeated movements of the fingers, hands, and wrists.
• Knowledge of proper lifting techniques.
• Ability to follow company safety policies and procedures.
• Valid work authorization in the country where the job is located; visa sponsorship is not provided.

Responsibilities

• Generate outbound calls to new B2B prospects within existing service areas to acquire permanent commercial and industrial customers and grow revenue.
• Respond to inbound calls, close business, and drive price and term; contact the appropriate sales representative to take over permanent-business opportunities that cannot be closed.
• Complete required paperwork and miscellaneous reports.
• Maintain thorough knowledge of company services, lines of business, pricing structures, and offers; recommend additional services to existing customers as appropriate.
• Use prospecting and retention customer databases, scheduling and documenting all activities.
• Manage the existing customer database.
• Schedule daily phone blocks to achieve required activity standards.
• Achieve or exceed monthly growth quotas.
• Perform other job-related duties as assigned.

Benefits

• 15 days of paid time off.
• Four medical plan options, including an HSA with employer contribution and match program.
• Dental coverage.
• Vision coverage.
• 401(k) with employer match.
• Paid holidays.
• Employee Assistance Program with free counseling services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED