Inside Account Representative Maryville, TN

Alloy Fasteners, Inc.•Alcoa, TN

About The Position

The Inside Account Representative helps maintain and develop current and new customer relationships at a family-owned company that sells stainless steel screws. This key role works directly with management and supports the sales team. The goal is to provide excellent customer service, respond efficiently to customer inquiries, and maintain high customer satisfaction. The successful candidate will have a strong work ethic and professional manner, and be able to multitask, prioritize, and manage data. The company provides training and opportunities to learn new skills, work as a team, and build a career.

Requirements

Previous experience in account management, inside sales, or customer service.
Excellent verbal and written communication skills.
Accurate data entry and organizational abilities.
Ability to address client concerns and find solutions.
Willingness to collaborate with colleagues across departments.
Ability to multitask, prioritize, and manage data.

Responsibilities

Build sustainable relationships and trust with customer accounts through open, interactive communication.
Maintain regular communication with assigned accounts.
Understand clients’ needs, preferences, and pain points; provide personalized solutions and address issues promptly.
Identify and assess customer needs to achieve excellent customer satisfaction.
Source new sales opportunities.
Collaborate with outside sales representatives to identify upsell opportunities.
Assist in preparing quotes and proposals.
Follow up on leads and inquiries.
Enter orders and purchase orders, and manage inventory.
Process orders accurately and efficiently.
Coordinate with production and logistics teams to ensure timely delivery.
Handle order modifications and adjustments.
Provide general office administration support.
Maintain accurate records of interactions, orders, and account details.
Update customer profiles and contact information.