Inside Sales Representative - Mesa, AZ

Sonepar•Mesa, AZ

10d•Onsite

About The Position

The Inside Sales Representative establishes and improves customer relationships to understand sales territory, schedules, and customer needs through phone calls and customer visits. The representative interviews customers by phone or at the company facility to determine appropriate products and records information in the computer for product delivery. The role communicates product information, prepares quotations and sales documentation, supports purchasing and delivery coordination, and serves as a liaison between customers and company departments. Other responsibilities may be assigned.

Requirements

Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
Ability to effectively present information and respond to questions from small groups of managers, clients, customers, and the general public.
Ability to perform math functions representative of the position.
In-depth knowledge of Codale computer systems and Microsoft Office, among other tools.
Must be a team player and abide by Codale’s core values and beliefs.

Responsibilities

Communicate with customers by phone or in person to receive product orders.
Solicit sales of new or additional products and contact regular and prospective customers for orders.
Build positive relationships with customers and coworkers, demonstrating tact, courtesy, pleasant telephone etiquette, and goodwill on behalf of the company.
Act as a liaison between customers and Codale departments, including credit, purchasing, warehouse, outside sales, and management.
Determine the make, type, and quality of merchandise customers need by using product knowledge, vendor and warehouse information, catalogs, and other reference materials.
Identify and use appropriate company and/or customer pricing systems.
Describe or demonstrate products using samples or catalogs and emphasize their salable features.
Compile lists of prospective customers as sales leads.
Provide oral and written quotations or estimates covering prices, terms, and delivery for standard, complex, or non-standard merchandise.
Prepare cash or charge sales tickets with required customer, merchandise, price, and sales-tax information for timely processing, shipment, and delivery; meet applicable record-keeping requirements.
Estimate customer delivery dates based on company delivery schedules.
Purchase materials in accordance with approved purchasing procedures.
Review billing or product complaints and refer them to designated departments for investigation and resolution.
Prepare correspondence and reports required for business transactions.
Follow up on quotations to secure orders or obtain input for future quotations.
Handle customer difficulties diplomatically and seek assistance as needed to resolve order problems and complaints promptly.
Acquire, use, and continuously develop technical knowledge of general and specialty merchandise to assist customers and company personnel.
Perform other responsibilities as assigned.