Inside Sales Associate - Nashville

Master Halco • Old Hickory, TN

13d

About The Position

The Inside Sales Associate serves customers day to day in person, by phone, email, and text. The role combines sales, customer service, and administrative work to create value for customers and Master Halco. Working as part of a sales team, the associate helps grow sales and achieve branch and company sales and profitability goals while providing an elevated level of customer service. The associate also supports Outside Sales Associates, collaborates with other departments, and maintains product knowledge and compliance with company procedures and safety standards.

Requirements

• High school graduate.
• Exceptional team-building, sales, and relationship-building skills.
• Ability to motivate and positively influence people.
• Strong computer skills, including Outlook Email, Excel, and Word.
• Exceptional organizational, time-management, multitasking, and administrative skills.
• Ability to sit, climb, stand, and lift and/or move.
• Ability to perform essential job functions satisfactorily, with or without reasonable accommodation.

Nice To Haves

• Some college education desired.
• Relevant work experience desired.
• Desired sales experience or applicable product knowledge in building materials such as metals, woods, plastics, or hardware; Do-It-Yourself retail; construction; or mechanical/electrical fields.

Responsibilities

• Interact with customers in person, by phone, email, and text.
• Conduct discovery conversations with existing and prospective customers to identify products and services that can grow their businesses.
• Work as part of a sales team to grow sales and achieve branch and company sales and profitability goals.
• Use the company computer system to prepare customer quotes.
• Process customer orders and arrange for pickup or delivery.
• Respond quickly and accurately to customer requests.
• Collect customer payments when applicable.
• Keep customers informed of unexpected changes.
• Support Outside Sales Associates in responding to customer needs.
• Learn to sell new products to achieve sales growth goals.
• Provide an elevated level of customer service using “The Master Halco Way.”
• Learn and maintain proficient product knowledge.
• Maintain a clean, safe work environment that meets company standards.
• Follow proper SOPs and company policies.
• Complete special projects assigned by the manager.
• Collaborate with other departments to support a seamless sales process.
• Resolve customer service issues promptly and make timely decisions.
• Ensure accurate and timely processing of quotes, orders, and other sales activities.
• Maintain a thorough understanding of the company’s products and services.

Benefits

• Competitive pay range of $23.00 to $26.00 per hour, based on experience.
• Quarterly bonus program and spiffs.
• Competitive health care plan, typically starting after the 31st day of employment.
• Generous matching 401(k) plan.
• Tuition reimbursement up to $10,000 per academic year.
• Generous paid-time-off package.
• Corporate discount opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED