Inside Sales Associate

Nordson Corporation • Dayton, OH

9d

About The Position

The Inside Sales Associate responds to inbound customer inquiries about products, services, parts, and technical solutions, while identifying opportunities to grow customer spend through upselling, cross-selling, and value-added services. The role generates quotations, processes orders, closes sales opportunities, maintains customer account records, and completes required sales documentation.

The associate proactively identifies and qualifies prospective customers, develops sales opportunities in existing and new accounts, and records customer interactions and pipeline activity in CRM and sales tracking systems. The role also maintains customer relationships to support retention, account growth, and revenue objectives.

The position collaborates with field sales, service, and operations teams to support customer satisfaction and successful sales execution. It may involve managing an assigned product line, territory, or customer segment that overlaps with other sales teams. The associate typically works toward individual and/or team sales targets and may participate in incentive compensation programs tied to sales performance and business growth.

Responsibilities

• Respond to inbound inquiries about products, services, parts, and technical solutions.
• Identify opportunities to expand customer spend through upselling, cross-selling, and value-added service offerings.
• Generate quotations, process orders, close sales opportunities, maintain customer account records, and complete required sales documentation.
• Identify and qualify prospective customers and develop sales opportunities within existing and new accounts.
• Record customer interactions and pipeline activity in CRM and sales tracking systems.
• Maintain customer relationships to support retention, increase account penetration, and achieve revenue growth objectives.
• Collaborate with field sales, service, and operational teams to support customer satisfaction and successful sales execution.
• Manage an assigned product line, territory, or customer segment, where applicable.
• Work toward individual and/or team sales targets.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed