Sales Professional --Inside Sales

SCI Shared Resources•Forest Hills, PA

14d

About The Position

The Family Service Counselor serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides personalized service, generates revenue for the cemetery, and serves as a primary contact for families. It involves prospecting, developing community relationships, explaining arrangements and pre-planning options, responding to family inquiries, and coordinating with funeral home and cemetery colleagues to provide seamless service.

Requirements

High school diploma or equivalent.
1–2 years of college, or equivalent education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or province law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Computer and some software knowledge.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience is preferred.

Responsibilities

Prospect for leads for at least 1–2 hours each day.
Obtain referrals from families served by the location and build community and civic relationships.
Explain and present offerings to families served and referred families.
Track activity levels to ensure productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen to families, communicate honestly, understand their unique needs, and offer suitable solutions.
Stay in touch with families to ensure satisfaction; prepare for appointments and perform procedures professionally and carefully.
Follow through on customer problems and requests.
Build trust-based relationships and educate families about pre-planning and protection options to earn referrals.
Provide continuity from at-need services through aftercare and future family protection services.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
Review previous services and family contacts to prepare to support current needs and sales.
Share family concerns with the rest of the SCI team.