Implementation Consultant Jobs

About The Position

Requirements

• At least 2 years of experience in implementation consulting, project management, business analysis, or customer-facing SaaS deployment roles.
• Proven experience leading project or functional workstreams for enterprise software implementations.
• Ability to translate customer business requirements into scalable, well-documented configuration plans.
• Strong project management skills, including timeline management, stakeholder coordination, and risk/dependency tracking.
• Ability to collaborate effectively with a technical counterpart, customer stakeholders, and internal cross-functional teams.
• Strong written and verbal communication skills, including the ability to lead workshops and build stakeholder confidence and trust.

Nice To Haves

• Experience implementing software for utility, energy, industrial, or regulated enterprise customers.
• Experience deploying software to field or frontline environments, such as mobile applications or operational/field-based platforms.
• Familiarity with change management or training rollouts for operational teams.
• Background in business process design, workflow configuration, or configuration-heavy SaaS platforms.
• Experience with reporting or dashboards using SQL and visualization tools.

Responsibilities

• Lead the functional implementation workstream for enterprise customer deployments from kickoff through go-live, taking accountability for delivery quality and outcomes.
• Own project timelines, task tracking, and coordination across internal teams and customer stakeholders.
• Conduct discovery sessions to understand customer business processes, operational workflows, and organizational requirements.
• Translate business requirements into functional configuration plans covering hazard/task libraries, templates, workflows, roles, and permissions.
• Partner with the Tech/Solution Consultant to align functional decisions with integrations, SSO, data migration, and environment setup.
• Lead customer checkpoints, status updates, and cross-functional alignment meetings.
• Track and document implementation activities to support transparency, knowledge sharing, and repeatability.
• Lead business process design workshops with customer stakeholders, including Safety Managers, Operations Leads, and Supervisors.
• Own configuration decisions related to forms, templates, hazard/control libraries, and workflow design.
• Validate that configured workflows reflect field operations and customer requirements; partner with subject-matter experts to support day-to-day operational needs.
• Support training planning and delivery with the Communications/Change Lead, identify Field Champions, and support their enablement before the Field Pilot.
• Gather and incorporate field feedback during the Pilot and early go-live into configuration adjustments.
• Communicate product releases and relevant feature updates to customers and support adoption of new capabilities.
• Coordinate user acceptance testing planning and execution from a functional and business-process perspective.
• Identify and communicate functional risks, dependencies, and blockers affecting launch readiness.
• Support go-live cutover planning and ensure a clean handoff to Customer Success and Support.
• Identify recurring functional or configuration challenges and turn them into reusable templates and standard approaches.
• Collaborate with Product on configuration tooling and platform enhancements based on field learnings.
• Create documentation or toolsets that reduce manual effort and improve implementation velocity.

Benefits

• Competitive benefit package including financial, social, health, and wellbeing programs.
• Paid vacation.
• 401(k) matching.
• Employee stock purchase program.
• Hybrid work schedule.