Implementation Consultant Jobs

About The Position

Requirements

• Strong independent decision-making, organizational, planning, and problem-solving skills.
• Strong technical acumen and a solid understanding of software development practices, processes, and procedures.
• Ability to identify opportunities for process, product, and operational improvement.
• Self-starter with demonstrated commercial awareness and business acumen.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Ability to clearly define and communicate technical changes and requirements to development and technical teams.
• Minimum of 3 years of relevant professional experience, or 5–7 years of relevant experience in lieu of a degree.
• Demonstrated experience working directly with customers in software implementation or delivery roles.
• Ability to quickly learn new concepts, technologies, and software products and translate them into effective customer solutions.
• Ability to build, motivate, and maintain effective working relationships with clients, internal teams, and cross-functional stakeholders.
• Ability to apply professional experience and sound judgment to plan, prioritize, and accomplish project goals.
• Ability to work during U.S. Eastern Time business hours on a daily basis.

Nice To Haves

• Bachelor's or master's degree in computer science, Software Engineering, Information Technology, or a related field.
• Equivalent professional experience may be considered in lieu of a degree.

Responsibilities

• Meet with clients following the sale of software solutions to gather the information and data required for implementation and customization.
• Facilitate business requirements sessions to understand client objectives, evaluate priorities, determine feasibility, and recommend optimal solutions.
• Analyze clients' current-state ("as-is") business processes and translate them into future-state ("to-be") processes within Irth's products.
• Identify process gaps, configuration needs, and opportunities for product enhancements.
• Build and maintain strong relationships with clients throughout all phases of implementation.
• Serve as the primary Subject Matter Expert (SME) for assigned projects.
• Lead the end-to-end implementation of Irth software solutions, ensuring projects are delivered on time and within budget.
• Customize and configure software systems according to client requirements and specifications.
• Guide clients through system configuration using a Train-the-Trainer approach to develop internal client-side software subject matter experts.
• Demonstrate system functionality and provide guidance on product capabilities, workflows, and implementation-related questions.
• Troubleshoot implementation issues and coordinate with internal technical teams to resolve problems efficiently.
• Ensure implemented solutions meet applicable business, product, and regulatory requirements.
• Partner with Project Managers to plan, organize, execute, and monitor multiple implementation initiatives.
• Participate in regular project meetings, status reporting, and stakeholder communications.
• Track project progress, milestones, risks, issues, and deliverables using company systems.
• Maintain accurate project status information and time-entry records.
• Proactively identify project risks and dependencies and develop appropriate mitigation strategies.
• Support overall customer satisfaction and successful project delivery.
• Coordinate client enhancement requests with internal Irth product and development teams.
• Establish development timelines and ETAs for planned enhancements and communicate updates to impacted stakeholders.
• Manage stakeholder expectations when timelines or priorities change, including communicating the rationale for ETA adjustments.
• Work closely with development teams to ensure business requirements and user stories are accurately reflected in technical designs and development sprints.
• Participate in product and business process analysis to ensure proposed enhancements align with overall product strategy.
• Evaluate solutions to ensure enhancements expand product capabilities without creating conflicts with existing functionality or product direction.
• Document business and system requirements through Statements of Work (SOWs), process-flow diagrams, wireframes, flowcharts, and configuration documentation.
• Support detailed system and business process analysis.
• Coordinate User Acceptance Testing (UAT), including test preparation, execution, issue tracking, and client sign-off.
• Review product content and configurations for accuracy, completeness, and alignment with business intent.
• Maintain accurate and up-to-date project and implementation documentation.
• Provide ongoing implementation support and guidance to ensure clients successfully adopt the software solution.
• Monitor client needs and identify opportunities for process improvements and enhanced product utilization.
• Maintain consistent communication with clients and internal technical teams throughout implementation and post-implementation activities.
• Take a proactive approach to identifying and resolving client, product, and implementation challenges.
• Perform other duties as assigned by an appropriate administrator or their representative.

Benefits

• Competitive salary with opportunities for professional growth.
• Medical, dental, and vision insurance options.
• 401(k) retirement plan with company matching.
• Flexible Paid Time Off (PTO) policy plus company-paid holidays.
• Life insurance and additional employee benefits.
• Pet insurance options.
• Employee discounts and perks programs.
• One-time work-from-home stipend to help you create a comfortable and productive home office.
• Team events and activities, including monthly company lunches, volunteer opportunities, and quarterly team gatherings.
• A collaborative and supportive work environment where employees can contribute, grow, and make an impact.