Post-Implementation Consultant - Sales Territory Software (Remote)

Veeva Systems • Pennsylvania - Philadelphia, PA

3d • Remote

About The Position

Veeva Systems is seeking a customer-facing Post-Implementation Consultant to serve as a trusted advisor and product expert for customers using Veeva Vault CRM Align, a field planning application for roster and territory management, engagement planning, and integrated field feedback. The role combines product expertise, consulting skills, and a focus on customer success. It supports multiple customers in a shared, dedicated capacity and focuses on long-term customer outcomes. The position is remote, full-time, and permanent.

Requirements

• At least 3 years of experience leading customers in software services, with the ability to manage multiple customers.
• Ability to explain complex client and vendor concepts to audiences with varying levels of familiarity.
• Strong presentation and solution-design skills.
• Ability to work autonomously remotely while managing multiple client workstreams simultaneously.
• Hands-on experience with data management and/or process analysis using MS Excel, MS Access, and/or SQL.
• Must be legally authorized to work in the United States; the company does not anticipate sponsoring employment visa status for this position.

Nice To Haves

• Consulting and product experience with sales territory alignment and/or CRM software.
• Knowledge of and applicable work experience in the life sciences industry.
• Business knowledge of sales and marketing territory alignments and sales-cycle planning.
• Knowledge of Master Data Management systems.
• Exposure to web services, ETL, SQL, or Force.com.
• Experience with other Veeva applications, such as Veeva CRM, Vault CRM, or Veeva Network MDM.

Responsibilities

• Lead customers through requirements gathering, applying best practices and guiding them toward solutions.
• Explain complex client and solution concepts to audiences with varying levels of familiarity, providing application expertise and knowledge.
• Develop and apply expertise in the Vault platform.
• Plan, manage, and perform application build, testing, and deployment activities.
• Identify and monitor interdependencies among program or customer workstreams.
• Plan and establish post-go-live activities, including ongoing support and application changes to align with full capabilities.
• Serve as a trusted advisor to client stakeholders and provide proactive recommendations on system optimization.
• Stay current on product releases and advise clients on how new features will interact with their product footprint.

Benefits

• Medical, dental, vision, and basic life insurance.
• Flexible PTO and company-paid holidays.
• Retirement programs.
• 1% charitable giving program.
• The position may also be eligible for variable bonus and/or stock bonus compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed