Implementation Consultant (Philippines Remote)

Turnitin

7d • Remote

About The Position

The Implementation Consultant delivers onboarding and implementation support to new clients and customers in the Asia-Pacific region. As part of the Onboarding and Professional Services team, this role helps institutions implement Turnitin’s academic integrity and assessment technology solutions. The work includes coordinating calls, monitoring product adoption, providing complex technical advice where appropriate, and overseeing client change management.

The consultant helps customers realize the value of their investment by managing aspects of the customer relationship and coordinating with internal stakeholders to ensure smooth technical implementations and realistic, fulfilled client expectations. The role also contributes to Customer Experience team projects and the development of processes and solutions across the team and department.

Requirements

• 3–5 years of experience in educational technology in a role such as Implementation Consultant, Customer Success Manager, onboarding specialist, vendor account manager, or technology specialist; or experience in education as an instructional technology specialist, instructional designer, technology staff member, or similar.
• Excellent written and verbal communication skills and compelling presentation skills for online and in-person delivery.
• Ability to collaborate with internal teams for the benefit of the customer.
• Proven ability to manage high-level relationships within an institution or system.
• Ability to manage multiple projects concurrently.
• Ability to travel for onsite client visits or conferences as needed.

Nice To Haves

• Experience in the Higher Education market.
• Experience with third-party integrations.
• Experience working with AI solutions and/or automation tools.
• Familiarity with the ethical use of AI in education and professional settings, including responsible guidance on privacy, appropriate use, and academic integrity.

Responsibilities

• Coordinate with Onboarding Consultants and internal stakeholders to ensure smooth technical implementations and clear, realistic client expectations.
• Use project scheduling and control tools or systems to monitor project plans and stakeholder tasks, drive timelines and deliverables, and hold clients and internal teams accountable.
• Attend or lead virtual and onsite meetings and distribute communications to appropriate team members.
• Serve as an expert and trusted advisor on Turnitin products and learning management system integrations.
• Deliver administrator orientations to new and existing clients.
• Assess customers’ educational, assessment, and technical needs; optimize configurations and recommend best-practice solutions.
• Liaise between customers and technical teams to communicate technical updates and improvements.
• Partner with sales, UX, product management, and engineering teams as needed to provide a successful customer experience.
• Support the sales team with integration-related queries requiring specialist advice and oversight.
• Facilitate customer interactions with Support, Onboarding, and other customer-facing teams when needed.
• Help develop processes that improve onboarding tasks.
• Work with Account Management to help prevent churn and increase customer uptake.
• Provide customer feedback and requirements to the Product team.
• Actively progress personal development.

Benefits

• Health care coverage.
• Education reimbursement.
• Competitive paid time off.
• Self-care days.
• National holidays.
• Two Founder Days and Juneteenth observed.
• Paid volunteer time.
• Charitable contribution match.
• Monthly wellness or home office reimbursement.
• Access to Modern Health, a mental health platform.
• Parental leave.
• Retirement plan with match or contribution, varying by country.
• Remote-first culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed