Post-Implementation Consultant - Sales Territory Software (Remote)

Veeva Systems • Wisconsin - Madison, WI

3d • Remote

About The Position

Veeva Systems is seeking a customer-facing Post-Implementation Consultant to serve as a trusted advisor and product expert for customers using Veeva Vault CRM Align, a field planning application for roster management, territory management, engagement planning, and integrated field feedback. The role blends product expertise, consulting skills, and a focus on customer success, supporting multiple customers in a shared, dedicated capacity. It is remote, full-time, and permanent.

The consultant leads customers from requirements gathering through solution delivery and ongoing post-go-live support. They provide application expertise, guide customers on system optimization, manage build, testing, and deployment activities, and advise on how product releases and new features interact with customers’ existing product footprints. The position can be performed from home or an office as part of Veeva’s Work Anywhere model.

Candidates must be legally authorized to work in the United States. Veeva does not anticipate providing employment visa sponsorship for this position. Base pay is $70,000–$140,000; the role may also be eligible for variable bonus and/or stock bonus. Veeva is an equal opportunity employer.

Requirements

• At least 3 years of experience leading customers in software services, with the ability to manage multiple customers.
• Ability to explain complex client and vendor concepts to audiences with varying levels of familiarity.
• Strong presentation and solution design skills.
• Ability to work autonomously remotely while managing multiple client workstreams simultaneously.
• Hands-on experience with data management and/or process analysis using MS Excel, MS Access, and/or SQL.
• Legally authorized to be employed in the United States; employment visa sponsorship is not anticipated.

Nice To Haves

• Consulting and product experience with sales territory alignment and/or CRM software.
• Knowledge of and applicable work experience in the life sciences industry.
• Business knowledge of sales and marketing territory alignments and sales cycle planning.
• Knowledge of Master Data Management systems.
• Exposure to web services, ETL, SQL, and Force.com.
• Experience with other Veeva applications, such as Veeva CRM, Vault CRM, or Veeva Network MDM.

Responsibilities

• Lead customers through requirements gathering, aligning with best practices and driving toward solutions.
• Explain complex client and solution concepts to audiences with varying levels of familiarity, providing application expertise and knowledge.
• Develop and leverage expertise in the Vault platform.
• Plan, manage, and perform application build, testing, and deployment activities.
• Identify and monitor interdependencies between program or customer workstreams.
• Plan and establish after-go-live activities, including ongoing support and application changes that align with the product’s full capabilities.
• Serve as a trusted advisor to client stakeholders and proactively recommend system optimizations.
• Stay current on product releases and advise clients on how new features will interact with their product footprint.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Basic life insurance
• Flexible PTO
• Company-paid holidays
• Retirement programs
• 1% charitable giving program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed