Implementation Consultant

Harris•Atlanta, GA

1d•Hybrid

About The Position

The Ingenious Med Implementation Consultant helps healthcare organizations improve physician and practice-team workflows for patient rounding, documentation, charge capture, billing, and related operations. This is a workflow-consulting and application-configuration role. The consultant leads customer discovery, translates operational needs into an effective Ingenious Med configuration, prepares and trains users, supports go-live, and provides post-go-live optimization and advisory services. Success requires active listening, credibility with physicians, revenue-cycle understanding, presentation skills, and the ability to build trust with clinical and operational leaders. The consultant owns workflow discovery, requirements definition and validation, current- and future-state workflow design, direct Ingenious Med configuration, customer training, application readiness, go-live support, and post-go-live optimization. The role partners with the Project Manager, who coordinates the overall plan, milestones, communications, status reporting, and escalations, and with the Integration Analyst, who primarily owns interface design, build, testing, troubleshooting, and technical HL7 work. The consultant provides workflow context and participates in end-to-end validation when interface behavior affects customer workflows. This hybrid position is based at Ingenious Med’s headquarters at 400 Galleria Parkway SE in Atlanta, Georgia. Employees typically work in the office with regular work-from-home flexibility. Travel is required as customer implementation, training, and go-live needs dictate. The stated annual salary target is $80,000–$85,000, with a monthly cell phone allowance provided through payroll.

Requirements

2–5 years of experience in healthcare operations, revenue cycle, practice management, healthcare technology, healthcare consulting, or a related customer-facing environment.
Experience working directly with physicians, practice leaders, or healthcare operational stakeholders.
Demonstrated success leading workflow discussions, requirements-gathering sessions, customer training, presentations, or operational improvement conversations.
Working knowledge of physician workflows, charge capture, practice operations, or revenue cycle processes.
Strong active-listening and consultative skills, including the ability to uncover needs that may not be clearly stated.
Ability to translate business and workflow requirements into practical software configuration decisions.
Strong verbal, written, facilitation, and presentation skills, including the ability to explain technology in clear, accessible language.
Sound judgment, problem-solving ability, attention to detail, and strong project organization.
Ability to build credibility and trusted working relationships quickly.
Comfort learning healthcare software and configuring applications directly.
Ability to manage multiple customer engagements, priorities, deliverables, and deadlines.
Willingness and ability to travel for customer discovery, training, implementations, and go-lives as business needs require.

Nice To Haves

Physician billing, professional charge capture, revenue cycle operations, or practice management experience.
Healthcare software implementation or professional services experience.
Experience with Ingenious Med or another healthcare charge-capture or practice-workflow solution.
Experience with electronic health record systems such as Epic, Oracle Health/Cerner, Meditech, or Athena.
Familiarity with healthcare interfaces and basic HL7 concepts, including ADT, DFT, or MDM messages; the role is not expected to be the primary HL7 technical resource.
Coding certification or deeper physician billing and coding experience.
Experience conducting post-go-live assessments, workflow optimization, health checks, or customer advisory engagements.

Responsibilities

Lead workflow discovery with physicians, practice leaders, administrators, billers, and other stakeholders.
Listen for underlying business needs, ask follow-up questions, identify adoption barriers and risks, and distinguish stated requests from desired operational outcomes.
Document current processes and design future-state workflows that balance customer needs with Ingenious Med capabilities and recommended practices.
Build and configure customer Ingenious Med environments based on validated workflows, requirements, user roles, specialties, and operational objectives.
Verify that configurations support agreed workflows before training and go-live.
Confirm configuration decisions with stakeholders, support user acceptance testing, obtain required approvals or signoffs, and identify readiness gaps.
Develop and facilitate customer training for physicians, practice leaders, administrators, billers, coders, and other users, adapting delivery to the audience and its learning needs.
Participate in implementation milestones, readiness reviews, go-live activities, issue triage, and stabilization support remotely or onsite as required.
Conduct post-go-live workflow reviews and health checks, evaluate adoption and operational performance, and recommend training, configuration improvements, workflow changes, or other services.
Analyze workflow and adoption concerns, recommend practical solutions, and explain tradeoffs when requests do not align with product functionality, best practices, project scope, or business outcomes.
Collaborate with the Project Manager and Integration Analyst, providing workflow context and participating in end-to-end validation when interfaces affect customer workflows.
Maintain clear, current requirements, configuration decisions, risks, issues, test results, customer approvals, and follow-up items.
Manage multiple assignments and deadlines, and promptly escalate scope, readiness, or timeline concerns.