Implementation Consultant
About The Position
The Implementation Consultant implements HdL solutions for clients according to company guidelines and client expectations, and remains engaged throughout implementation until clients are successfully using the solution. The role consults with clients to provide comprehensive solutions, learns their business needs, and may identify and develop customized solutions. It also coordinates with internal partners and third-party vendors, supports data conversions and system analysis, and manages implementation plans, progress, and client communications. This is a remote, 40-hour-per-week position. The candidate must live within commuting distance of the Brea, California office for occasional in-office training and activities.
Requirements
- 1 to 3 years of experience in a client service environment or systems integration environment.
- Bachelor's degree in business administration, communications, or a related field is preferred.
Responsibilities
- Implement solutions for clients according to company guidelines and client expectations.
- Deliver solutions in a timely manner to support client satisfaction and retention.
- Remain engaged with clients throughout implementation until they are successfully using the HdL solution.
- Collaborate with internal business partners, including Sales, Client Services, IT, and Development, to support successful implementations.
- Consult with clients to deliver comprehensive solutions and identify needs for customized solutions.
- Create detailed implementation project plans and report key progress metrics.
- Serve as the contact for daily client interactions and implementation activities.
- Coach and prepare clients for successful rollouts of HdL solutions.
- Prioritize and escalate issues as needed and keep clients informed of progress.
- Coordinate with third-party vendors when issues involve multiple systems.
- Assist with data conversions.
- Analyze existing systems, interface requirements, and business processes.
- Partner with clients to understand their businesses and related needs.
- Exchange routine information with client project team members about priorities, timelines, and emerging issues.
Benefits
- Competitive base pay
- Opportunity to participate in a 401(k)
- Medical, dental, vision, life/AD&D, and long-term disability coverage
- Employee Assistance Program
- Paid vacation, sick, and holiday time
- Employee Stock Ownership Plan
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
