Implementation Consultant

Stampli•Mountain View, CA

8h•Hybrid

About The Position

As an Implementation Consultant at Stampli, you will lead customers through onboarding and serve as a trusted advisor during a critical phase of their customer journey. You will own implementations end-to-end, from kickoff through go-live and post-go-live stabilization, helping customers succeed across their ERP and Procure-to-Pay workflows. The role is hands-on and consultative, encompassing discovery, solution design, configuration, project execution, and customer adoption. Success is measured by implementation quality, adoption at go-live, and the ability to navigate complexity with confidence and clarity. Implementation Consultants are expected to be experts in processes, systems, and best practices. They guide customers decisively, including challenging existing workflows when needed to help customers reach go-live on time. The role works closely with customer stakeholders and internal teams, including Customer Success, Sales, Product, and Support. The position offers a hybrid schedule: work from Stampli’s Downtown Mountain View, California office three days a week (Tuesday, Wednesday, and Thursday), with the option to work remotely the remainder of the week. The base salary range is $80,000–$95,000, plus bonus; compensation depends on factors including location, level, job-related knowledge, skills, and experience.

Requirements

At least 1 year of customer-facing experience.
A foundation in ERP, accounting, accounts payable, financial operations, procurement, procure-to-pay, or a related area, gained through relevant education or hands-on professional experience.
Hands-on experience with, or curiosity and enthusiasm for learning, accounts payable and procure-to-pay processes and ERP systems such as NetSuite, Sage, or similar platforms.
Ability to understand how systems, data, and workflows connect.
Demonstrated success leading implementations in multi-stakeholder environments, including engagement with operational teams and executive-level contacts.
Ability to facilitate customer conversations under time constraints, guide discussions toward decisions and next steps, and deliver measurable results.
Strong project management skills, including prioritization, follow-through, and driving work to completion.
Consultative mindset and ability to balance customer needs, product capabilities, and best practices to deliver scalable solutions.
Excellent customer-facing communication skills, with clarity, empathy, and the ability to build trust.
Ability to work cross-functionally with Sales, Product, Support, and Customer Success while advocating for customers and minimizing friction.
Ability to operate effectively in fast-moving, ambiguous environments where products, processes, and priorities evolve.
Proactive, solution-oriented approach with strong ownership and accountability for outcomes.

Responsibilities

Lead in-depth discovery sessions to understand customer business processes, ERP environments, and accounts payable workflows.
Ask probing questions to uncover stated requirements and underlying customer needs.
Document current-state processes and design future-state solutions aligned with Stampli best practices.
Translate customer goals into clear implementation plans and configuration decisions.
Own customer onboarding from kickoff through go-live, keeping projects on track and aligned with business goals.
Configure Stampli to support customer workflows while balancing flexibility with scalability.
Identify risks, dependencies, and gaps proactively, and drive their resolution before they affect delivery.
Maintain ownership through post-go-live stabilization, supporting adoption, issue resolution, and a strong foundation for long-term success.
Recommend and advocate for best practices, including when they differ from a customer’s current approach.
Set clear expectations about product capabilities, limitations, and timelines.
Explain the rationale behind implementation decisions to support customer adoption and trust.
Develop and present multiple solution paths, then recommend the most viable option.
Build strong customer relationships through clear, timely, professional communication.
Manage stakeholders across accounting, IT, and leadership teams.
Lead customer meetings with confidence, structure, and clear next steps.
Maintain alignment among stakeholders, stand firm when necessary, and escalate or collaborate appropriately when issues arise.
Partner with Customer Success to ensure a smooth post-go-live handoff.
Surface recurring implementation challenges, product gaps, and process trends to appropriate internal teams.